Facebook - Customer Advisor
Facebook - Customer Advisor
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Job Description
Join Our Sales Facebook Customer Advisor
Location: Lisbon Portugal
Position: Customer Advisor (Italian English)
Start Date: 20th March 2025
Why You Should Join Us
We are looking for a motivated and dedicated individual to join our Sales Incubator team at Teleperformance Portugal. This exciting role will see you providing topnotch technical support in a B2B approach helping our clients sustain and grow their businesses through our Family Apps & Advertising Services.
As part of our team youll have the opportunity to interact with customers providing whiteglove support to resolve inquiries and offer solutions. We reward your hard work and commitment with an attractive compensation package that includes a signing bonus and loyalty rewards after 6 months!
What Youll Do
- Provide technical support to clients via email chat and outbound calls
- Assist customers with challenging questions and servicerelated requests
- Use multiple tools and multitask effectively to ensure the best possible service
- Work in a dynamic customerfocused environment with rotating shifts
- Convert email/chat inquiries into outbound calls to provide exceptional service
Key Benefits
- Competitive Salary: 1200 euro per month
- Signing Bonus: 3500 euro at contract signature
- Loyalty Bonus: 1500 euro after 6 months of successful service
- Holiday and Christmas Bonuses: Equal to your base salary paid monthly as a percentage on top of your salary
- Holiday Entitlement: 22 days per year as per Portuguese law with the flexibility to take compensation days for public holidays worked
Your Working Hours
- 40 hours per week (8 hours a day) with an additional lunch break hour
- Rotating shifts Monday to Sunday from 06:00 AM to 12:00 AM
- Flexibility with shifts that could suit your lifestyle
Your New Workplace
Youll be based at our TP City Center building in Lisbon with access to other offices across Portugal including in Covilh Porto and Setbal. Our offices are modern wellequipped and designed to create a comfortable and productive working environment.
What Were Looking For
- Fluency in Italian and English (spoken and written)
- Strong communication skills and a customeroriented mindset
- Ability to multitask and manage various tools simultaneously
- A positive attitude and eagerness to provide the best service
- Availability to work on rotating shifts including weekends and holidays
Ready to Take the Next Step in Your Career
We want to hear from you! If youre excited about joining our team and supporting our clients in an innovative and dynamic environment apply today to start your journey with Teleperformance Portugal!
Apply Now to join us in Lisbon and unlock an incredible career opportunity!
Employment Type
Full Time
