Operations Customer Expert - Czech - Lisbon
Operations Customer Expert - Czech - Lisbon
Posted on :
20-02-2025
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1 Vacancy
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Job Description
Position: Operations Customer Expert
Location: Lisbon Portugal
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Assist customers via phone email and chat with inquiries related to products.
- Provide indepth information about the companys products and services helping customers make wellinformed decisions based on their unique needs.
- Address customer concerns with empathy and professionalism striving for satisfaction and building trust in each interaction.
- Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and followup.
- Identify and escalate complex or unresolved issues to higherlevel support or management to ensure quick resolution.
- Collaborate with internal teams to deliver efficient and effective solutions to customer issues.
- Perform regular customer service tasks including updating and maintaining the customer database.
- Reach out to customers postinteraction to evaluate satisfaction and identify opportunities for improvement.
- Manage customer complaints and oversee the returns process ensuring compliance with company policies.
REQUIREMENTS:
- Native/fluent in Czech (C1) both verbal and written. Fluent in English (minimum B2 level)
- Excellent communication skills with the ability to listen attentively and respond thoughtfully to customer inquiries
- Strong problemsolving abilities to address customer concerns efficiently and provide appropriate solutions
- Experience in customer service particularly in handling technical or productrelated inquiries is preferred but not required
- Ability to remain calm and composed during highpressure situations such as emergencies or difficult customer interactions
- Proficiency in using email phone systems and other customer service tools; experience with CRM software is a plus
- Strong organizational skills to manage multiple customer requests and document conversations accurately.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Fully paid training on the company and products
- Opportunity to work in a supportive environment focused on growth and skill development
- Relocation support
Employment Type
Full Time
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