Associate Omnichannel Ops Analyst
Associate Omnichannel Ops Analyst
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Job Description
Job Title: Associate Omnichannel Ops Analyst
Client: Sports Vehicle Manufacturing Company
Duration: 6 months potential to extend
Location: Plymouth MN 55442
Shift: Hybrid onsite once a week (Wednesdays) or upon request
Job Overview:
About the Role:
- Taskbased role focused on monitoring reports and resolving order issues.
- Work in Excel reports and utilize PowerBI dashboards daily.
- Use Order Management System ERP and other tools to resolve issues.
- Frequently call/email Client dealers for issue resolution.
- Occasionally resolve escalated issues with customers.
- Interact directly with developers and Product Owners.
Top Skills/Requirements:
- Detailoriented.
- Able to manage day & prioritize tasks.
- Selfstarter & problem solver.
- Analytical & strong verbal communication.
- Customer service skills.
- Strong Excel skills (pivot tables VLOOKUPs charts cell formatting).
Candidate Background:
- Bachelors degree required (Ecommerce Business/Analytics Operations or Communications preferred).
- Experience in Ecommerce Analytics Order Management Customer Service or Account Management.
Job Summary:
As part of the Client Parts Garments & Accessories (PG&A) team the Associate Omnichannel Ops Analyst supports ECommerce operations focusing on order management and customer service. PG&A ECommerce is growing rapidly and this role plays a key part in enhancing fulfillment and customer service experiences. You will collaborate with Fulfillment Dealers Logistics and Customer Service teams.
Essential Duties & Responsibilities:
Order Support:
- Monitor open orders on ECommerce channels daily.
- Identify & document discrepancies for resolution.
- Use Power BI & Excel to analyze large data sets.
- Address technical order issues with development teams.
- Prioritize & escalate customer/dealer disruptions.
- Act as subject matter expert for order flows.
- Work closely with dealers drop shippers inventory & logistics teams.
- Communicate with dealers via phone/email.
- Assist Omnichannel Analysts with KPI reports & data analysis.
Customer Service:
- Support Customer Service in resolving escalated order issues.
- Advocate for an exceptional lastmile customer experience.
- Monitor & respond to inquiries in group Outlook inboxes.
- Handle customer inquiries regarding returns & escalations.
- Occasionally work alongside Customer Service agents.
- Deliver training & write knowledge base articles.
- Support new customer service initiatives & projects.
- Perform additional duties as assigned.
Requirements Skills & Knowledge:
- Bachelors degree (ECommerce Business/Analytics Operations Communications preferred).
- 1 year experience in Ecommerce Order Management Account Management Analytics or Customer Service.
- Proficiency in Microsoft Excel Word and PowerPoint.
- Strong analytical problemsolving and math skills.
- Passion for customer service & relationship management.
- Experience working with data tools & analyzing large datasets.
- Ability to manage ambiguity & prioritize tasks independently.
#ZR
Employment Type
Full Time
