Travel Consultant
Travel Consultant
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1-3years
30000 - 30000
1 Vacancy
Job Description
We are seeking a detailoriented and customerfocused individual to join our team as a Travel Concierge. As a Travel Concierge you will be responsible for providing exceptional service to our clients by assisting with travel arrangements reconfirmations and reservations. Your primary objective will be to ensure a seamless and memorable travel experience for our clients.
Responsibilities:
Ensure all reconfirmations are completed promptly and accurately.
Conduct outbound calls to reconfirm bookings with various suppliers including hotels helicopters trains transfers taxis car rentals and direct suppliers.
Proactively explore options to accommodate advance or urgent reservations based on customer requests.
Verify availability and make bookings for activities hotels & restaurant reservations
Resolve cases within the specified Service Level Agreement (SLA) timeframe
Monitor and respond to incoming emails from clients agencies suppliers or relevant departments.
Create a case for each client request or concern and assign it to the Back Office (BO) with all the necessary documentation and details for efficient resolution.
Monitor incoming and outgoing emails updating tickets or closing them on the Dashboard accordingly.
Foster effective team collaboration in distributing tasks to mitigate the risk of potential backlogs.
Requirements
Requirements:
Exceptional communication skills adept in both written and verbal communication.
Demonstrated strength in organizational and timemanagement capabilities.
Proven ability to thrive in a fastpaced environment adept at effectively prioritizing tasks.
Proficiency in utilizing a variety of communication and booking systems.
Prior experience in customer service or a travelrelated role is highly desirable.
Flexibility to work shifts including evenings and weekends as necessary.
Experience in the travel industry particularly with platforms like Expedia is advantageous.
Knowledge or background in Global Distribution Systems (GDS) is a valuable asset.
Amenable to work onsite and on shifting schedules
Benefits
Benefits
Prior BPO experience is a must, and experience on travel accounts is a plus Fluent in English, both written and verbal 3+ years CSR experience in hospitality, call center, or customer engaging duties Comfortable using new technology, platforms and CRMs Zendesk experience is a plus but not required (training will be provided) Complex Problem Solver with ability to take a step back and think out of the box Ability to operate effectively within fast-paced and ever-changing environments while seeing the big picture and providing travelers with holistic solutions Empathetic communicator with high-level interpersonal skills and ability to connect and foster relationships while demonstrating confidentiality and cross-cultural awareness. 30K package
Education
Bachelor of Science
Employment Type
Full Time
