Senior Analyst - Order Management
Senior Analyst - Order Management
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Job Description
Location: Chennai
Work Hours: ANZ or APMEA Time Zone
Experience: 5 years in progressive billing preferably in a highgrowth SaaS environment
About the Role
We are looking for a highly skilled Senior Analyst Order Management to join our
dynamic team. In this role you will be responsible for ensuring accurate and efficient
order processing and contract management while collaborating with crossfunctional
teams to support business operations. In addition you will get an opportunity to work on
various transformation projects focused on process simplification enhancement and
automation.
Key Responsibilities
Process and manage customer orders by drafting contracts ensuring accuracy
and compliance with company policies.
Work closely with Sales Finance and other Internal teams to resolve order
related issues and improve workflows.
Maintain meticulous attention to contract details ensuring alignment with billing
policies.
Analyze order management processes and recommend improvements to
enhance efficiency.
Assist in revenue recognition processes and support audit requirements.
Provide excellent customer service by addressing inquiries and resolving
discrepancies efficiently.
Utilize Microsoft Excel Google Suite SAP and other tools for reporting data
analysis and process optimization.
Qualifications :
5 years of Order to Cash experience in a highgrowth SaaS environment.
Business degree in Accounting Finance or Management preferred.
Excellent communication skills with the ability to interact across all levels
functions and geographies. Problemsolving ability with strong attention to detail.
Good understanding of EX platforms would be plus.
Customer serviceoriented mindset working collaboratively to improve processes
and customer experiences.
Advanced knowledge of Excel and experience with Google Suite Microsoft
Word PowerPoint etc.
Strong time management skills with the ability to handle multiple tasks and meet
deadlines efficiently.
If you are detailoriented passionate about process improvement and thrive in a fast
paced SaaS environment we encourage you to apply!
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
