Site Reliability Engineer Identity Management
Site Reliability Engineer Identity Management
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Job Description
MatchPoint Solutions is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industryspecific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!
Site Reliability Engineer (Identity Management) to support our client on their global Identity Management Reliability Engineering team.
Duration: 1 year possibility to convert full time
Contract Designation: Hybrid 3 days a week on site in Montreal. Weekend/evenings on call rotation required.
Pay rate: $60$70/hr on W2
Position Overview:
- Support Identity Management applications for human and system account management built on
the PingIdentity / ForgeRock Identity Management products.
Maintain LDAP Directory Services products such as PingDirectory and PingDataSync
Provide firstline support for Identity Management during largescale outages including postmortem premortems and problem management with a datadriven strategies and a codefirst
approach to problem solving.
Prepare and execute change management activities often automating and creating tools where
necessary.
Collaborate with partner enterprise technology teams and provide support to stakeholders and
our Level 2 operations team
Contribute to performance and training assessments of team members
Improving stability of Identity Management platforms by identifying and implementing alert
automation and selfhealing functions where possible.
Performance and scalability ensure systems can scale seamlessly to handle increased load and
monitor the performance of our applications and infrastructure using our service level objectives
(SLO) and service level indicators (SLI).
Participate in oncall rotations (weekday and weekend cycles)
Share responsibilities and knowledge across the team engaging with our community and
stakeholders to gather feedback to improve our systems.
Address security and compliance issues ensuring we are meeting industry standards and have
implemented best practices for security and data protection with our systems.
Preferred Qualifications
Experience in Identity and Access Management (IAM)
Previous experience in IT Operations Reliability Engineering or DevOps
Exposure to Agile / DevOps environments
Knowledge of Site Reliability Engineering (SRE) principles and methodology
ITIL CISSP or similar certification (optional)
Technical Skills
Basic understanding of the LDAP protocol and its functionalities
Experience supporting PingDirectory and PingDataSync
Familiarity with IAM products from providers such as ForgeRock and Ping Identity
Knowledge of enterprise security standards and concepts
Understanding of general enterprise infrastructure concepts and troubleshooting including
network storage web infrastructure middleware etc.
Basic knowledge of operating system administration on Windows (Active Directory) and Red Hat
Linux platforms (>RHEL7)
Proficiency in at least one scripting language such as PowerShell Python Shell (bash)
Functional knowledge of C/C and Java can be advantageous for some tooling.
Experience working within large enterprise architectures
Familiarity with the Software Development Life Cycle (SDLC) and development environment
tooling (GitHub Jenkins Visual Studio Code etc.)
Familiarity with visualization and plant and incident management tools such as Splunk Grafana
ServiceNow Jira Bitbucket PagerDuty PowerBI
Recommend: Foundational knowledge of authentication protocols in the broader IAM domain
such as OpenID Connect SAML Kerberos and Radius and multifactor authentication solutions
like RSA SecurID Cisco Duo Security FIDO etc
Soft Skills
Strong interest in account management systems directory products and information security
Excellent written and oral English communication skills; capable of writing documentation making
presentations and positively interacting with colleagues and customers
Independent problemsolving attitude highly motivated and selfdirected
Comfortable working within an operations and support team with enduser interaction and
periodic oncall responsibilities
Advocate of SRE principles
Good organizational skills
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Employment Type
Full Time
