Senior Associate IT Citrix Engineer
Senior Associate IT Citrix Engineer
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Job Description
As a Citrix engineer in a financial services company your primary responsibility is to manage and maintain the daytoday operations of the companys Citrix Cloud and private cloud infrastructure on AWS and Azure including users ticket resolution business requests and maintenance of the environment.
Key Responsibilities:
- Managing the Citrix Cloud and AWS/Azure hosting infrastructure.
- Monitoring the health and performance of Citrix/AWS/Azure resources and services to detect and address any issues proactively.
- Maintaining images with application and client updates.
- Maintaining up to date DR infrastructure and procedures for critical desktops and applications.
- Working with other operational team to help troubleshoot issues impacting user experience.
- Balancing user experience and costs within the cloud.
- Collaborating with development and DevOps teams to optimize application performance and scalability.
- Providing support and guidance to the endusers regarding best practices for Citrix users.
- Keeping yourself certified and up to date with the latest Citrix technologies and features that may benefit the company.
Qualifications :
Degree or equivalent experience:
- Citrix Certified Associate Virtualization CCAV (required)
- Citrix Certified Associate Virtualization CCPV (required)
- Any Citrix ADC certification from ADC 13 onwards (desired)
- Any other Citrix certification (bonus)
- Azure Certification (desired)
- 3 years in a predominantly 2nd line Citrix role 3rd line a bonus
Functional/Technical Skills and Knowledge Requirements:
- Strong knowledge of Citrix Virtual Apps and Virtual Desktop
- Experience of Citrix Netscaler/Gateway
- Experience of Citrix WEM
- Knowledge of Office 365
- Knowledge of Azure AVD
- Proficiency in managing and troubleshooting Windows operating systems.
- Experience with infrastructure automation and configuration management tools like Azure PowerShell.
- Understanding of networking concepts and handson experience with cloudbased networking and security.
- Familiarity with monitoring tools such a Citrix Director/Monitor
- Understanding of security best practices and compliance requirements in the financial services industry.
- Knowledge of windows server and desktop operating system
- Understanding of cloud platforms Azure and AWS (desired)
- Collaboration and communication skills to work effectively with crossfunctional teams and endusers.
Behavioral Competencies:
Client Focus
- Responds to staff and client needs and queries in a timely approachable and responsive way
- Understands key client requirements and expectations and is willing to be flexible and adaptable to support client needs
- Have a clientcentric mentality to deliver an excellent client service always offering reliable and consistent support
- Good communication skills and grace under pressure when dealing with queries
- Willingness to go above and beyond to meet client demands
Drive for Results
- Possess the initiative to prioritize requests and find ways to streamline workflow.
- A creative mind with an ability to make improvements.
- Ability to complete tasks on time and in a quality manner without much oversight.
- Be proactive in dealing with upcoming needs taking the initiative to understand what actions need to be taken in ambiguous and constantly changing circumstances without waiting for direct instruction
- Willingness to take on additional responsibilities as needs arise
Interpersonal Skills
- Ability to work collaboratively with global stakeholders communicate effectively and establish positive working relationships.
- Ability to train and mentor staff to support the establishment of high performing office management teams across locations e.g. offer training and support to new office managers
- Strong oral written and communication skills and an ability to interact and communicate effectively with employees vendors and all levels of management.
- Ability to be firm when working to meet expectations and deliver on requirements whilst also maintaining a diplomatic and tactful approach
- Respectful of others in all communications
Personal Capability
- Exceptional attention to detail with a high degree of accuracy
- Good organizational analytical and problemsolving skills with the ability to multitask
- Resourceful in getting tasks completed through multitasking and creative thinking skills
- Demonstrate a high level of discretion and handle matters sensitively and confidentially
- Ability to work well under pressure showing resilience when faced with challenges
- Be highly dependable and ethical in all matters always demonstrating integrity
Additional Information :
Whats in it for you to join MUFG Investor Services
Take a look at our careers site and youll find everything youd expect from a career with the fastestgrowing business at one of the worlds largest financial groups. Now take another look. Because its how we defy expectations that really defines us. Youll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation laser client focus and nextlevel LEARNING & DEVELOPMENT. Oh and we really walk the talk when it comes to HYBRID WORKING.
So why settle for the ordinary Apply now for a Brilliantly Different career.
We thank all candidates for applying; however only those proceeding to the interview stage will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
