Customer Service Support Specialist
Customer Service Support Specialist
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1 Vacancy
Job Description
Customer Service Support Specialist
Sample Specialist
Your job will need you acts as an interface between internal stakeholders within the business value chain partners to deliver exceptional service to our customers. You will manage the operational needs and collaborate closely with functional partners ( Marketing & Sales Supply chain Customer Service etc.) to meet company objectives. You will use conceptual knowledge and experience to complete a range of assignments and tasks with need of limited guidance and direction. You will work as a part of a team helping us combine expertise and technologies to create an invigorating customer experience.
Responsibilities
- Execute the Sample Order Entry process accurately following all indicated activities as per policy and procedures.
- Coordination with external sample providers for seamless sample delivery
- Adherence to all Compliances and Controls on work processes
- Acts as focal point for key systems tools metrics and business processes.
- Find solutions for more complex matters and looks proactively for improvements
- Maintain adequate knowledge of the businesses products businesses applications and service offerings.
- Maintain service levels according to business prioritization.
- Proactively address issues and implement solutions.
Qualifications
- Bachelors degree in any stream
- Minimum 12 years of related experience in Order Receipt and Handling
- Operating Knowledge of Excel Word Outlook
- System experience in SAP will be preferred.
Preferred Skills
- Interpersonal effectiveness
- Strong communication skills written and verbal
- Problem Solving and Learning
- System experience in SAP Excel Word Outlook
Additional notes
- Relocation is not available for this position
- The ability to accommodate a flexible schedule aligned with international time zones is essential.
Return Specialist
About you and this role
Your job will need you acts as an interface between internal stakeholders within the business value chain partners to deliver exceptional service to our customers. You will manage the operational needs and collaborate closely with functional partners ( Marketing & Sales Supply chain Customer Service etc.) to meet company objectives. You will use conceptual knowledge and experience to complete a range of assignments and tasks with need of limited guidance and direction. You will work as a part of a team helping us combine expertise and technologies to create an invigorating customer experience.
Responsibilities
- Execute the Return Order Entry process accurately following all indicated activities as per policy and procedures.
- Adherence to all Compliances and Controls on work processes
- Acts as focal point for key systems tools metrics and business processes.
- Find solutions for more complex matters and looks proactively for improvements.
- Maintain adequate knowledge of the businesses products businesses applications and service offerings.
Qualifications
- Bachelors degree in any stream
- Minimum 12 years of related experience in Order Receipt and Handling
- Operating Knowledge of Excel Word Outlook
- System experience in SAP will be preferred.
Preferred Skills
- Interpersonal effectiveness
- Strong communication skills written and verbal
- Problem Solving and Learning
- System experience in SAP Excel Word Outlook
Additional notes
- Relocation is not available for this position
- The ability to accommodate a flexible schedule aligned with international time zones is essential.
Employment Type
Full Time
