Customer Solutions Specialist Portugese Speaker
Customer Solutions Specialist Portugese Speaker
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Job Description
Your responsibilities will include:
Responding promptly to customer inquiries via live chat email and phone in a friendly and efficient manner
Collaborating with product management engineering and other teams to stay informed about the latest features and updates
Troubleshooting issues identifying root causes and delivering effective solutions
Helping turn new and existing customers into loyal advocates by delivering excellent service
Working closely with other teams to ensure customer issues are resolved promptly
Qualifications :
What makes you a great fit
Fluency in English and Portuguese (spoken and written)
Strong customer service skills including active listening responsiveness and problemsolving abilities
Excellent interpersonal and communication skills
Ability to multitask and manage several customer interactions at once
Basic knowledge of sales processes like lead tracking and reporting is a plus
Familiarity with tools like Salesforce Zoho Intercom Freshdesk or Zendesk is an advantage
Experience in a customerfacing role is preferred
Additional Information :
Whats in it for you
A valuesdriven company culture that puts people first
A diverse and inclusive team from over 50 countries with offices across Lisbon Prague New York Berlin and more
A teamoriented atmosphere where work gets done while having fun
Opportunities for professional and personal growth including internal and external training
Competitive compensation: Annual salary ranging from 17000 to 21000 gross depending on qualifications and experience
Monthly meal allowance via a meal card
Performance bonuses
Shift allowance
Flexible benefits (transportation health technology child care etc.)
A hybrid working model
A permanent contract
Why join our clients team
This company fosters a valuedriven and inclusive environment where employees are encouraged to grow personally and professionally. With offices in vibrant cities like Lisbon Berlin Prague and New York they offer a dynamic international workspace. From flexible working arrangements to competitive benefits this is an opportunity to join a team that genuinely cares about its employees and customers alike.
If this sounds like the opportunity youve been waiting for apply today to embark on an exciting career journey with our client!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
