Incorporates product knowledge into internal and external customer communications
Demonstrates knowledge of insurance and claims industry
Understands who to go to for additional information
Communicates in a timely and effective manner (verbally and written)
Understands priorities and objectives to ensure all deadlines are met
Claims Management: Understand how to handles claims for banking clients including the process for reporting investigating and resolving claims related to various banking products and services.
Risk Management: Have knowledge of the risk management solutions provided to help banking clients identify assess and mitigate risks associated with their operations such as fraud cybersecurity and compliance.
Insurance Programs: Understand the insurance programs offered to banking clients including coverage for property and casualty liability professional indemnity and other specialized insurance products tailored to the banking industry.
Desired Candidate profile:
Good Insurance Knowledge mandates a good understanding of general claims processing and insurance concepts
Strong Excel skills for calculation/tracking purposes (e.g. pivot tables complex formulas data mining etc.)
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