Temp - Digital Applications Support Specialist
Temp - Digital Applications Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Digital Applications Support Specialist
We are seeking skilled professionals to join our team in providing operational support for digital applications including Online and Mobile Banking (OMB/OLB) Customer Relationship Management (CRM) Pega and Account Opening (AO) platforms. The role encompasses ticket management system monitoring issue resolution and collaboration to ensure optimal application performance. The senior specialist will also act as a Subject Matter Expert (SME) leading initiatives improving processes and ensuring system uptime.
Location: Bangalore
Type: FullTime
Shift: Rotational 24x7 Support
Experience: 7 years
Key Responsibilities:
Operational Support and Monitoring:
Offer 24/7 monitoring of digital applications to maintain system health and performance.
Perform daily system health checks particularly following deployments or during outages.
Manage system shutdown and startup requests during regular maintenance and ad hoc deployments for OMB CRM Pega and AO platforms.
Ticket Management and Issue Resolution:
Manage OLB CRM pega and AO ticket queues performing initial triage on assigned tickets.
Resolve tickets and member issues following documented L1 L2 and L3 support processes.
Escalate unresolved issues to appropriate Pods vendors or internal business units.
Maintenance and Process Management:
Assist in systemlevel support tasks such as updating service account passwords and managing certificate renewals based on set cadences.
Communicate internal and vendorrelated maintenance/outage updates using documented procedures.
Participate in knowledge transfer sessions to improve system understanding and contribute to process documentation for repeatable tasks.
Senior Specialist Additional Responsibilities:
Act as a Subject Matter Expert (SME) for the architecture and technology stack of supported applications.
Lead the resolution of procedural and technical process gaps working closely with leadership .
Drive troubleshooting initiatives taking accountability for system uptime and ensuring all supporting technologies such as monitoring tools are effectively managed.
Serve as a team leader mentoring peers and fostering a collaborative work environment.
Primary Skills:
Operational support for digital applications (OMB/OLB CRM Pega AO platforms).
Strong proficiency in system monitoring tools and troubleshooting processes.
Experience in ticket management systems and L1/L2/L3 escalation processes.
Knowledge of system health checks maintenance and deployment protocols.
Expertise in architecture and technology stacks for applications (Senior Role).
Secondary Skills:
Proficiency in managing service account credentials and certificate renewals.
Experience communicating maintenance and outage updates internally and externally.
Strong documentation skills for creating repeatable processes.
Leadership and mentoring capabilities (Senior Role).
Familiarity with monitoring tools like Pager Duty and escalation policies.
Technology Stack:
Operating Systems: Windows Linux.
Monitoring Tools: Pager Duty Splunk Dynatrace API Metrics..
Ticketing Systems: Cherwell Jirakanban board.
Collaboration and Documentation Tools: Confluence SharePoint.
Key Attributes:
Proactive and detailoriented.
Strong problemsolving and criticalthinking skills.
Ability to work in a fastpaced 24x7 operational environment.
Commitment to continuous learning and knowledge sharing.
Requirements
Job Title: Digital Applications Support Specialist
We are seeking skilled professionals to join our team in providing operational support for digital applications including Online and Mobile Banking (OMB/OLB) Customer Relationship Management (CRM) Pega and Account Opening (AO) platforms. The role encompasses ticket management system monitoring issue resolution and collaboration to ensure optimal application performance. The senior specialist will also act as a Subject Matter Expert (SME) leading initiatives improving processes and ensuring system uptime.
Location: Bangalore
Type: FullTime
Shift: Rotational 24x7 Support
Experience: 7 years
Key Responsibilities:
Operational Support and Monitoring:
Offer 24/7 monitoring of digital applications to maintain system health and performance.
Perform daily system health checks particularly following deployments or during outages.
Manage system shutdown and startup requests during regular maintenance and ad hoc deployments for OMB CRM Pega and AO platforms.
Ticket Management and Issue Resolution:
Manage OLB CRM pega and AO ticket queues performing initial triage on assigned tickets.
Resolve tickets and member issues following documented L1 L2 and L3 support processes.
Escalate unresolved issues to appropriate Pods vendors or internal business units.
Maintenance and Process Management:
Assist in systemlevel support tasks such as updating service account passwords and managing certificate renewals based on set cadences.
Communicate internal and vendorrelated maintenance/outage updates using documented procedures.
Participate in knowledge transfer sessions to improve system understanding and contribute to process documentation for repeatable tasks.
Senior Specialist Additional Responsibilities:
Act as a Subject Matter Expert (SME) for the architecture and technology stack of supported applications.
Lead the resolution of procedural and technical process gaps working closely with leadership .
Drive troubleshooting initiatives taking accountability for system uptime and ensuring all supporting technologies such as monitoring tools are effectively managed.
Serve as a team leader mentoring peers and fostering a collaborative work environment.
Primary Skills:
Operational support for digital applications (OMB/OLB CRM Pega AO platforms).
Strong proficiency in system monitoring tools and troubleshooting processes.
Experience in ticket management systems and L1/L2/L3 escalation processes.
Knowledge of system health checks maintenance and deployment protocols.
Expertise in architecture and technology stacks for applications (Senior Role).
Secondary Skills:
Proficiency in managing service account credentials and certificate renewals.
Experience communicating maintenance and outage updates internally and externally.
Strong documentation skills for creating repeatable processes.
Leadership and mentoring capabilities (Senior Role).
Familiarity with monitoring tools like Pager Duty and escalation policies.
Technology Stack:
Operating Systems: Windows Linux.
Monitoring Tools: Pager Duty Splunk Dynatrace API Metrics..
Ticketing Systems: Cherwell Jirakanban board.
Collaboration and Documentation Tools: Confluence SharePoint.
Key Attributes:
Proactive and detailoriented.
Strong problemsolving and criticalthinking skills.
Ability to work in a fastpaced 24x7 operational environment.
Commitment to continuous learning and knowledge sharing.
Operating Systems: Windows, Linux. Monitoring Tools: Pager Duty, Splunk, Dynatrace ,API Metrics.. Ticketing Systems: Cherwell, Jira,kanban board. Collaboration and Documentation Tools: Confluence, SharePoint
Education
Any technical graduation
Employment Type
Full Time
