Tririga - Tier 2 Support Analyst
Tririga - Tier 2 Support Analyst
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Job Description
We are seeking a skilled Tier 2 Support Analyst to join our team and provide technical support to our esteemed client Tango . This role will be responsible for Triaging and resolving applicationrelated issues while working directly with the client. The ideal candidate will have handson experience with IBM Tririga particularly in reporting and workflow functionalities.
Key Responsibilities:
Act as the first point of contact for clientreported issues.
Triage troubleshoot and resolve application issues based on predefined knowledge base and procedures.
Collaborate closely with client on L2 Support issues and escalate issues to the development team (Tier 3 when necessary.
Provide timely updates to the client on issue resolution status.
Create and update knowledge base articles for recurring issues.
Perform root cause analysis for recurring issues and recommend process improvements.
Assist with testing and validating minor system changes or patches.
Participate in client training sessions and knowledge transfers.
Qualifications :
Skills & Qualifications:
35 years of experience in Tririga application support or technical support roles.
Handson experience with IBM Tririga
Strong understanding of Tririga reporting and workflow configurations.
Ability to triage and troubleshoot application issues independently.
Excellent communication and clienthandling skills.
Strong analytical and problemsolving abilities.
Experience in working with ticketing tools like Zendesk Jira or similar.
Ability to work in a fastpaced environment and meet tight deadlines.
Additional Information :
Immediate availability to join.
Willingness to undergo rapid training on clientspecific processes and applications.
Work in shift timing between 3pm to 12am India time
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
