Process Excellence Director - Retail Vertical
Process Excellence Director - Retail Vertical
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Salary Not Disclosed
1 Vacancy
Job Description
- Applies Continuous Improvement and Lean/Six Sigma tools to consistently improve performance reduce waste and drive productivity across sites and functions.
- Builds maintains and leverages relationships across functions to identify opportunities for process improvement and facilitate the implementation of measurement and management systems.
- Provides leadership in support of the identified and implemented projects which includes project prioritization budgeting control and reporting.
- Displays clear expertise in Transformational initiatives to change the business in sync with the dynamic changes in the industry/market.
- Defines optimizes and maintains end to end processes to ensure efficiencies.
- Leads cross functional teams in defining current processes/systems; identifies target condition; establishes plans to close the gaps; and coaches teams to successfully implement changes.
- Oversees the deployment of new processes and functions.
- Identifies and establishes metrics and Key Performance Indicators to evaluate process efficiencies.
- Conducts Root cause analysis and problem solving to ensure optimal operational efficiencies.
- Drives Change Management to promote a culture and mindset of operational excellence and continuous improvement across functions and embedding it into daily work.
- Coaches/mentors stakeholders and team members at all levels to support them through the adoption of lean principles and practices.
- Collaborates with leadership to ensure alignment of initiatives and the successful delivery of the strategy.
- Participates in special projects and performs other duties as assigned.
- Ability to inspire others to action and to influence without authority is absolutely necessary.
- The ability to function in a fluid environment with fast change and fast prototyping and design
Qualifications :
- Bachelors Degree
- Certified Green Belt or Black Belt from a recognized Six Sigma institute (e.g. ASQ ISI Lean Six Sigma Global Institute etc.)
- Minimum of 10 years of experience in process excellence with at least 45 years in voice and nonvoice programs (e.g. call centers backoffice operations).
- Proven experience in project management of Six Sigma and transformational projects process excellence initiatives automation PnL analysis and continuous improvement.
- Proficiency in quality tools such as Minitab MS Excel PowerPoint Visio etc.
- Strong quantitative and problemsolving skills with the ability to analyze complex data identify root causes and develop effective solutions.
- Excellent leadership communication and interpersonal skills.
- Demonstrated ability to adapt to changing priorities and work effectively in a fastpaced environment.
Additional Information :
Behavioral Skills
- Empathetic Leadership skills
- Solution oriented and meticulous
- Contextual & Consultative communication skills
- Agile and eager to learn
- Lead by example
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
