Account Management Strategy Operations Manager
Account Management Strategy Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The global merchant team ensures bestinclass restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:
Merchant S&O (strategy & operations) Drives merchant strategy experience performance tracking and commercial gotomarket approaches.
Sales S&O Develops sales processes tools and enablement programs to improve productivity.
Merchant operations Focuses on onboarding instore flows selfservice tooling and integrations.
Enterprise Works with global merchant partners to grow our joint business.
B2B Develops new merchant service offerings such as logistics as a service (Drive).
We are seeking a datadriven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing designing and implementing scalable strategies and programs that drive operational excellence and business growth.
What youll be doing
Develop and implement global programs and processes creating strategies that drive merchant sales growth improve profitability and reduce churn across 29 markets.
Identify and scale best practices from different markets across the company.
Lead and manage crossfunctional projects with product analytics marketing legal and finance teams.
Use data insights to make informed business decisions enhance reporting and address data gaps.
Train and support local account management teams by developing a centralized resource hub.
This role will report to the Global Head of Account Management Merchant S&O.
Qualifications :
3 years in management consulting with a focus on operational improvement and process optimization preferably in tech platform businesses or global retail/FMCG.
12 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scaleup experience is a plus.
Strong strategic thinking and analytical execution skills with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
Excellent communication and stakeholder management skills with the ability to engage and influence teams across all levels an absolute must.
Strong ownership mindset able to work independently while managing multiple projects.
Additional Information :
If you are excited about working with the nicest of people in a highgrowth environment taking ownership and being part of an ambitious team then click below to apply and lets get the conversation going!
Along with a competitive salary and benefits you will also be eligible for our long term incentive plan.
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our internal job page!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
