IT Support Specialist
IT Support Specialist
Posted on :
15-02-2025
Employer Active
1 Vacancy
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Job Description
Job title: IT Support Specialist
Contract Period: 12 months
Job Duties
Act as the first point of contact for all user support related queries at the Service Desk
Participate in and implement infrastructure projects
Monitor infrastructure stability like Wifi Printer or Sharepoint
In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom cleanup
Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
Ensure proper documentation notification escalation tracking and follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents
Collaborate with other IT Teams
Support and regular checks that the conference rooms are properly working
Handling vendors regarding hardware related changes repairs and quotations
Support new joiners with providing the requested hardware package
Help user relocations within the building
Requirements:
Diploma or above in Computer Science Information Technology or relevant discipline
12 years experience in user support and helpdesk duties
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office Windows desktop and Apple iOS
Good interpersonal and communication skills
Knowledge of ServiceNow Ticketing system is a
IT Support Specialist
Education
Degree / diploma
Employment Type
Full Time
Key Skills
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