Linux Support Engineer L2L3
Linux Support Engineer L2L3
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Job Description
KEY Position Responsibilities:
Basic Troubleshooting Identifying and resolving common technical issues reported by endusers. Log Analysis and providing resolution thereafter. Liaising with different Teams in and outside IT. Engagement with Partners for issue resolution. Handling and Resolving Audit Related Queries. Creating SOPs for all Processes involved Application Management.
User Assistance Providing assistance to endusers through various channels (email) to help them with ITrelated problems
Documentation Maintaining documentation of common issues and solutions for reference.
Escalation Escalating complex issues to higherlevel support teams when necessary.
Password Resets Handling password reset requests and user account management.
Remote assistance Providing remote assistance to users to troubleshoot issues on their devices.
Basic network and system administration Assisting with network connectivity issues and basic network troubleshooting.
Training Providing basic training and guidance to endusers on IT tools and procedures.
Security Awareness Promoting and enforcing IT security best practices among endusers
Communication Share acknowledgement on mail/ticket for the issues received. Regular update to endusers to inform them about the status of their requests.
Employment Type
Full Time
