ServiceNow CMDB Support Engineer

Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release.

Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting

Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up-to-date

Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required

Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations