Technical Solutions Engineer
Technical Solutions Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Arista APAC is looking for a Technical Solutions Engineer based in one of the major cities of China. The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs in local language for customer support issues. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching are required.
Who Youll Work With
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development both in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.
Candidates must be experienced in networking and troubleshooting L2/L3 devices.
What Youll Do
- Communicate with customers from Japan as per the local language needs. Interface with other global Technical Solutions Engineers in expediting resolution to the customers issues.
- Responds to customer product inquiries via telephone or in written internetbased email.
- Resolves customer concerns raised during installation operation maintenance or product application or compatibility matters. Followup may include duplicating basic problems if necessary in the lab requiring standard setup and working with engineering staff to resolve nonroutine issues.
- Troubleshoots problems with hardware equipment and software applications and recommends corrective action.
- Followup may include duplicating basic problems if necessary in the lab requiring standard setup and working with engineering staff to resolve nonroutine issues.
- Documents customer communication and recurring technical issues to support product quality programs and product development.
- Provides technical guidance to customers partners & advanced Services.
- Participate in presales activities such as demos presentations and proof of concepts
Qualifications :
- Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields.
- 5 years of relevant experience
Communication skills
- Excellent listening presentation and writing skills
- Must have very strong customer and intrapersonal skills.
Mandatory Technical Skills:
- Working knowledge of Networking industry products and protocols.
- Understanding of networking architectures and protocols is critical.
- Strong troubleshooting experience in hardware and software protocols.
- Strong competence in Routing and /or Switching domain.
- Strong operating and troubleshooting knowledge in 3 or more of the following areas:
- Networking Protocols Strong understanding and knowledge of TCP/IP IPv6 Ethernet protocols
- Switching technologies (L1/L2 technologies: Ethernet VLAN/Trunking QinQ STP RSTP xPVSTP MSTP)
- Routing Protocol Knowledge (RIP OSPF BGP ISIS BGP) skills required.
- Experience with Multicast protocols (IGMP PIM) MPLS and various WAN protocols
- Strong Understanding of First Hop Redundancy protocols
- Network Design and Implementation
- Network Virtualization / Cloud Computing
- Understanding of IPSEC VPNs.
Desired Skills:
- A strong comfort level with Linux is highly desired.
- Experience with scripting languages (Python Perl shell etc)
- Experience with troubleshooting tools such as IXIA tcpdump and wireshark (or similar packet generation and analysis tools).
- Network design knowledge is highly desirable
- Technical knowledge of virtualization platforms and technologies
- Understanding of methods of attacks (DoS portscan Worms and Trojans spoofing) Secure Management (SSL SSH)
Additional Information :
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
