Genesis Manager
Genesis Manager
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Job Description
Primary Function of Position
The Genesis Manager will provide customers with onsite & remote consulting initiatives designed to identify opportunities to implement da Vinci Surgery best practice solutions in standardization efficiency staff training cost containment and block scheduling. They will also closely work with hospital leadership as well as with Sales Marketing Customer Training Customer Services and Tech Support to ensure that customers have the necessary tools to launch optimize and sustain a successful robotic surgery program.
Essential Job Duties
- Develop and maintain expertise in the following:
- Intuitive technology use and troubleshooting
- Intuitive technology applications
- Proper handling care and use of Intuitive Instruments and Accessories
- Independently manage assigned territory while effectively managing work time and schedule
- Conduct Genesis OR consulting and educational initiatives with strategically targeted customers
- Manage complex extended customer engagements and collaborate with customers as well as Intuitive commercial service and support teams to formulate multifaceted customized solution and recommendations based on hospital use patterns processes protocols goals and other feedback
- Uncover customer needs utilization barriers and opportunities
- Prioritize potential solutions and gain alignment with hospital leadership to help implement recommendations
- Track progress and communicate status to customer on a schedule identified within the recommendations
- Align with sales and marketing partners on delivering customized customer assistance as needed
- Support departmental and crossfunctional projects to develop or improve Genesis processes deliverables and other material
- Collaborate with internal and external stakeholders to define measure and optimize the quality effectiveness and efficiency of Genesis content programs
- Run reports and analyze data when needed to prepare for customer engagements
- Provide in person and/or remote consulting services to deliver value to the customer
- Examples of services are da Vinci Surgery Program Management standardization efficiency staff training cost containment and block scheduling
- Present and support customer and internal facing Genesis and Intuitive events and conferences (both inperson and virtual)
- Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
- Participate in the training on and launch of new products
- Report customer complaints to appropriate internal parties as they are discovered
- Support the selection evaluation of potential new reference centers and conducts reference center visits with customers
Qualifications :
Required Skills and Experience
- Minimum 7 years of documented professional experience in healthcare/hospital management either in BTB sales capacity or management role within hospital
- Experience in an Operating Room and/or Sterile Processing Department environment
- Proven ability to work effectively and drive results as part of a team
- Excellent communication and interpersonal skills with ability to present to varying group sizes
- Ability to excel in a highenergy fastpaced environment
- Willingness to be flexible with work hours
- Business acumen ability to function in an executive business environment and understand the business needs of the OR
- Communication ability to deliver consistent and effective communication across organizational levels
- Master complexity ability to plan organize and oversee highly complex and strategic assignments involving multiple teams and individuals
- Lean Six Sigma or Change Management skills are of advantage
- Advanced MS office (or equivalent) skills project management skills proven record of leading complex customer facing projects on OR efficiency productivity or cost containment
- Fluent in English and local language as required
- Ability to travel overnight up to 70%
Required Education and Training
- Minimum education: B.S./B.A. degree preferred or equivalent clinical/medical degree or experience
Additional Information :
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
