Technical Customer Manager
Technical Customer Manager
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Job Description
Technical Customer Management (TCM) is responsible for driving customer qualifications to finish promptly and in alignment with revenue targets. TCM works with cross functional teams to ensure alignment on customer deliverables that support timely qualification start and successful completion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Strong leader with excellent presentation skills as a key contributor to achieve successful customer qualifications.
- TCM is responsible for tracking all technical and design requirements from the customer ensuring those are reviewed by the relevant team and incorporated into product design in a timely manner. This occasionally requires coordination of indepth discussion and negotiation with Customer and/or Engineer team.
- TCM also manages all qualification activities starting from specification alignment qualification sample plan open issue tracking (Failure Analysis and Engineering discussion) and drives actions to close.
- TCM is accountable for supporting all qualification deliverables including but not limited to Qual reports product manual qualification drive samples any product information required by Customer and FA reports when issues are encountered during qualification.
- Before a new product qualification cycle starts TCM will work with relevant internal and external teams to prepare such deliverables to support an ontime qualification start.
- BOM management including Custom labels and Firmware is also managed by TCM working together with relevant teams.
Additional Job Description
- Support prequalification activities such as concept and design reviews requirements clarification drive gap analysis and sample requirements
Qualifications :
BS or above in Engineering or Computer Science field is required.
SKILLS:
- Storage device background is must.
- SSD/Flash product experience is preferred.
- Engineering Educational background is strongly desired.
- Protocol reliability firmware or hardware knowledge
- Minimum 2 years of customer interaction experience is required.
- Flexible work hours required to work with teams in multiple time zones.
- Resultoriented mindset to drive actions is a must.
- Must be able to lead and communicate between cross functional teams.
- Program management experience is a plus.
- Multitasking capability and critical thinking is required to drive actions in a timely manner.
- Willingness to learn new things and adaptability to new environments are a must.
Additional Information :
Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
