Client Consulting Manager
Client Consulting Manager
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Job Description
Why this is important to Visa
VCA as Visa Value Added Services (VAS) is one of the key pillars for Visa future growth. This role provides a phenomenal opportunity to build an exciting and rewarding career in a high growth and fast changing industry. In this role you will have opportunities to learn from Visa global payment experts and Visa leading data solutions harnessed from global transaction to help clients of issuers acquirers merchants fintechs and others which span the entire customer journey.
What a Manager VCA does at Visa:
Reporting into the Head of Visa Consulting and Analytics Taiwan the Manager will provide end to end enablement from client engagements to project delivery helping our clients drive value from their Visa product portfolios. Potential projects diverse as payment strategy customer lifecycle management customer experience gotomarket strategy and execution. This will require your full interactions with external collaborations and internal crossfunctional teams to craft engagement approach and design project scope to scale Visas reach and impact in the market.
Key Responsibilities include:
Shaping initial proposed solution for complicated opportunities.
Leading the delivery of a project or a team in a complicated project with support from internal resources and external vendors.
Defining the scope understanding clients objectives framing the problem or opportunity.
Collecting and analyzing input such as client information interviews data processes policies competitive and environmental information.
Synthesizing analysis to determine gaps issues opportunities.
Facilitating meetings and workshops as an element of client engagements to enable creative problem solving and/or transfer domain knowledge helping clients to realize project objectives across multiple client teams/functions.
Projects you will be a part of:
Manage and execute customer engagement programs to drive acquisition activation usage balance build and retention.
Campaign strategy design and execution along the customer lifecycle management.
Drive improvements in client digital enablement capabilities to enhance consumers digital experience.
Why this is important to Visa
VCA as Visa Value Added Services (VAS) is one of the key pillars for Visa future growth. This role provides a phenomenal opportunity to build an exciting and rewarding career in a high growth and fast changing industry. In this role you will have opportunities to learn from Visa global payment experts and Visa leading data solutions harnessed from global transaction to help clients of issuers acquirers merchants fintechs and others which span the entire customer journey.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications :
What you will need:
Language skills strong English and Mandarin Chinese written and verbal skills.
58 years of relevant experience in the financial services industry payments consulting or a similar field.
Bachelors degree in quantitative fields such as business administration economics finance computer science engineering. A Masters Degree in related fields is a plus.
Excellent communication storytelling and presentation skills.
Experience in the product marketing lifecycle from customer profile analysis to initiative development campaign planning execution and postcampaign measurement.
Implementation experience of a product or program within financial services. Experience with a card issuer or acquirer is a plus.
What will also help:
Proven experience in delivering growth for financial services products.
Strong knowledge of the financial services ecosystem in Taiwan.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
