Collection Associate L1
Collection Associate L1
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Salary Not Disclosed
1 Vacancy
Job Description
Our Finance and Administration department delivers efficient and effective operations and processes that are foundational to EcoVadis ability to drive continuous improvement in companies sustainable business practices at scale.
We are seeking a Collection Associate to join the Finance team in Mauritius. This position is responsible for work activities related to the collection and recovery of customer receivables and debt. Responsible for ensuring that cash collection activities meet the requirements of the client by reducing debt aging maximizing cash collection and collecting high quality dispute information while maintaining a professional relationship with the clients.
Core responsibilities:
- Maintain and engage with a portfolio of aging receivables accounts via phone and emails to recover all past due accounts
- Research disputed accounts as needed to determine the cause and validity of the delinquency.
- Take appropriate action to resolve and/or identify significant collection issues and escalate appropriately
- Capture accurate detailed notes of discussions and arrangements with debtors and send follow up information as requested/required.
- Meet collection targets and ensure agreed Service Levels are met or exceeded.
- Promptly respond to customer queries via email phone and other channels where required.
- Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
- Attend workshops and meetings as required.
- Respect client confidentiality at all times.
- Collaborate with EcoVadis internal stakeholders to resolve any collection queries efficiently and effectively.
- Work with the Managers to resolve any conflicts that may arise within the team.
- Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.
Qualifications :
Fluency in French and English is a must. Additional languages will be a plus.
Degree in a Business Management or Finance related discipline would be preferred but applicants with other backgrounds will be considered.
At least 12 years experience of working in billing and collection with experience is required.
Strong interpersonal skills
Excellent communication skills (written verbal and telephone)
Good understanding of accounting principles
Must be skilled in Microsoft Office tools
We are looking a person who is:
customer service oriented
goal/results and solutions driven
selfmotivated
reliable dependable and honest
professional tactful and sensitive
persistent assertive and competitive natured
who has a positive attitude
who enjoys a fast paced environment
Additional Information :
Location: Mauritius
Starting date: ASAP
What we offer:
Support with all the necessary office and IT equipment
Flexible working hours
Wellness allowance for mental and physical wellbeing
Access to professional mental health support
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employeeled resource groups
Travel/Vacation Grant allowance
Transportation and Parking Allowance
Annual performance bonus
Remote work from abroad policy
Career Growth Management
Hybrid work organization (from the office or from home)
Pension contributions and optional private health coverage
Internet and electricity bill allowance
Community service day when volunteering
Our hiring team looks forward to reviewing your CV with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!
Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments please let the hiring team know.
Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
