Customer Care Associate

This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.

Core responsibilities:

• Provide support for customers primarily via email chat and phone to ease their experience on the platform answer questions and provide consultative assistance.
• Take appropriate steps to listen understand and engage with the customer to find solutions & communicate options.
• Develop a comprehensive understanding of the EcoVadis platform processes & practices ensuring quality assistance with incoming customer queries.
• Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality methodology and administrative services integral to the customers success
• Capture and record internal and customersourced insights to bridge gaps that may exist between customer expectations & participation.
• Additional responsibilities related to the function may be required.

Qualifications :

• Bachelor or Diploma in Communication International Business Management or any related field having at least 1year working experience
• HSC holders with more than 2 years of working experience in the related field will also be considered
• Fluent in English and French additional languages is a plus
• International exposure in a support role is helpful even if only dealing with international clients over the phone

Additional Information :

Location: Ebene Mauritius

Starting date: ASAP

Position: Permanent contract (After successful 6 months probation)

Everyone at EcoVadis contributes to a culture of trust respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding mentoring and a brand new elearning platform bursting with courses and modules so you can learn new skills and finetune old ones.

What we offer:

• Support with all the necessary office and IT equipment

• Flexible working hours

• Wellness allowance for mental and physical wellbeing

• Access to professional mental health support

• Referral bonus policy

• Learning and development 

• Sustainability events and community involvement

• Peer recognition program

• Employeeled resource groups

• Travel/Vacation Grant allowance

• Transportation and Parking Allowance

• Annual performance bonus

• Remote work from abroad policy

• Career Growth Management 

• Hybrid work organization (from the office or from home)

• Pension contributions and optional private health coverage

• Internet and electricity bill allowance 

• Community service day when volunteering

Our hiring team looks forward to reviewing your CV with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Fulltime