Director D Loyalty Product Solutioning and Delivery

Team Summary

The Loyalty and Engagement Solutions team is part of Visas ValueAdded Services division serving the Asia Pacific region. The team delivers superior loyalty solutions to meet the objectives of Visas clients including card issuers and merchants by creating engaging value propositions for digitally enabled consumers and driving Visas preference.

The Product Solutioning and Delivery Director role focusing on Loyalty and Engagement Solutions is a crucial member of our Issuing Solutions Loyalty & Engagement team serving the Asia Pacific region. This role primarily leading solution designing and development of existing and new products for our Asia Pacific clients supporting the Loyalty Product Sales team in providing toptier loyalty solutions positioning Visa as a key partner and facilitator of captivating value propositions for digitally savvy consumers.

Success in this role demands a diverse skill set including product knowledge strong communication skills relationship management program management strong datadriven capabilities and the aptitude to work cohesively with a team of specialists and crossfunctional partners to meet business objectives and revenue goals.

What a Product Solutioning and Delivery Director in Asia Pacific region does at Visa:

This role will be tasked with bringing subject matter expertise of Visa Loyalty products and solutions to the markets as well as designing solutions for clients to facilitate successful implementations. The Director will also be responsible for driving roadmap of enhancements and strategy in collaboration with the Product Sales team.

The Director should be able to hold and facilitate technical discussions with both internal and Client technology stakeholders and advocate for the most effective and efficient technical architecture and implementation methodologies to expedite product delivery as well as strong commercial understanding.

The Director will need to be highly collaborative possess strong program management experience and will need to be experienced in working across markets cultures and areas of specialism within Visa and client organizations.

• Become the subject matter expert for Loyalty products and solutions for the AP region
• Lead designing of loyalty solutions for new client opportunities by deeply understanding client needs and be able to articulate the solutions at the commercial and technical level
• Drive roadmap of enhancements across loyalty solutions with Hub and Market teams to for the AP region
• Advocate for and drive development of new features and platform improvements with Global and Regional Product owners through a deep understanding of market requirements and a keen sense of commercially successful outcomes.
• Establish repeatable and scalable delivery processes to customer engagement solutions encompassing the understanding of clients innovation agendas and unique needs for loyalty solutions
• Collaborate with Product sales to create awareness and excitement for new technology innovations and user experiences related to customer experience and loyalty
• Lead the delivery of projects through to successful completion with oversight
• Lead and manage Technology vendor partnerships to facilitate enhanced platform capabilities to further Visa loyalty capabilities
• Manage project status issues and risks along with project change requests project priorities and project tradeoffs.
• Pitch and support engagements with clients and partners to ideate innovative concepts and solutions to bring ideas to fruition requiring a clear understanding of Visas existing capabilities and market opportunities to develop the best solutions for deeper customer engagement
• Support team compliance with quality security operational resilience and other nonfunctional requirements

Why this is important to Visa

Loyalty and Engagement Solutions has been tracking significant doubledigit growth in revenue with increasing demands from clients across Asia Pacific. These solutions also drive Visas preference contributing to Visas payment volume. Visas Loyalty and Engagement Solutions provide consumers with the most rewarding experiences and offer clients the best methods to drive activation engagement and retention.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

What you will need:

• Minimum 12 years of experience in payments product management payment processing operations strategy development and execution experience in Credit Cards/Lending is desirable
• Minimum 6 years of strong experience utilising analytical and project management skills
• Curious selfstarter fast learner and critical thinker able to imagine and absorb new market developments and evolving client needs and translate those into practical Visa solutions
• Technically astute to work through overall functional specifications market nuances and client payment ecosystems Excellent problem solving & communication skills.
• Demonstrable experience of engaging on and leading technical product development issue resolution and tech architecture development is needed in this role
• Focused on delivering results while engaging crossfunctional teams for fastpaced delivery
• Strategic thinker able to piece together a broader business picture and then drill down into modular components and detailed requirements
• Strong team player internally and with clients working independently to coordinate cross functional activities obtaining critical support from multiple stakeholders
• Proven business acumen analytical skills and keen understanding of new technology payment business models and profitability drivers
• Able to work independently yet seamlessly integrate and manage diverse groups and functions organized within different organizational reporting lines

What will also help:

• Solid understanding of the payment industry and payment flows
• Staying updated on the latest trends and innovations in the loyalty industry

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime