Technology Support Analyst I
Technology Support Analyst I
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a good fit for this position
- You must have a minimum of 3 years of experience in a direct enduser support role
- This position requires a highly motivated individual you must be proactive enthusiastic agile show initiative and be good at multitasking
- Are you organized and detailoriented This position requires someone who notices the little things and triple checks processes and information for compliance and accuracy
- You must be able to identify roadblocks craft comprehensive solutions and deliver successful outcomes
- Though we are a fastpaced company we pride ourselves on a flexible work environment and excellent team culture
Responsibilities
- Providing remote virtual telephone chat and email support for employees for companyissued/approved computer systems devices and applications
- Troubleshooting problems and providing immediate resolution or performing additional research as needed to resolve issues
- Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention
- Creating and managing detailed tickets documenting requests troubleshooting and resolution of requests
Escalate as it fits the situation to Tier II agents or as per Tier I leads instructions
Qualifications :
Essential Knowledge Skills and Qualifications
- Proficiency in Microsoft Office 365 (Outlook Excel Word) and Microsoft Windows 11.
- Expertise in cloudbased storage systems including Box and Adobe Cloud products.
- Strong knowledge of Azure Active Directory (Azure AD) Intune M365 Admin Console and Exchange.
- Experience with ServiceNow or comparable ticket tracking systems.
- Excellent troubleshooting and analytical skills with the ability to independently diagnose and resolve issues without solely relying on documented solutions.
- Familiarity with ITIL is a plus.
- Bachelors degree preferred.
- Minimum of 23 years of job stability in a corporate support environment.
Other Requirements
- Location: Mexico Colombia (Remote)
- Language Skills: Professional fluency in English
- Travel: None
- Remote work requires a stable highspeed internet connection and quiet working environment
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
