IT Support Engineer
IT Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an experienced IT Support Specialist to provide comprehensive technical support to our internal users of our brandnew studios in Prague.
First/Second line IT support for company internal users and contractors.
Installing configuring and troubleshooting user laptops workstations printers mobile devices and other office IT equipment
Configuring administering and updating Windows MAC and Linux operating systems on user devices.
Managing user device environment using user device management tools.
Creating and managing user accounts in OKTA AD Azure AD o365 and other systems.
Physical networkrelated tasks (patching device installation ports assignment).
Server and network equipment installation and maintenance cable patching in data centers and server rooms.
Keeping an inventory of IT purchases and assets creating/updating inventory records assigning equipment to users auditing inventory and performing decommissioning.
Working closely with the facility and security teams to resolve security issues.
Constant development and improvements of local IT infrastructure.
Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
Accounts management.
Providing IT assets management according to internal procedures.
Providing service/system operations and regular/adhoc maintenance to ensure fulfilment of service availability and security requirements.
Providing accurate service/system metrics data and reporting on service/system availability capacity and security.
Timely issues resolution escalation to thirdparty suppliers and problem analysis and resolution.
Provisioning system updates and deployments according to respective internal procedures.
User request fulfilment according to established SLAs.
Qualifications :
Secondary (higher special etc.) education.
Fluent level of both Czech and English
Fundamental IT skills hardware software OS applications networking security.
At least 2 years experience in supporting user IT devices hardware and software.
Customer Service Experience.
Fundamental knowledge of IT procedures and security principles.
Certifications in IT systems administration/support preferred.
Enterprise employment experience preferred.
Additional Information :
What do we offer:
- Competitive salary
- MultiSport card
- Discounts to Harfa Mall
- An inclusive and diverse workplace with likeminded colleagues
- Fully equipped kitchen areas with free coffee and tea fruits
- Career growth opportunities
- Access to Bookboon.com elibrary with 1000s of ebooks online courses virtual classrooms and audio learnings
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
