Jira Engineer

Renesas is deploying a universal ticketing system based on Atlassian products (JIRA / Confluence)  for customer support worldwide: used daily by thousands of customers and Renesas Employees (Field Application Engineers & factory Application Engineers).  As a member of the admin team you will be responsible for a number of activities working under the supervision of an experienced admin team in a fastmoving dynamic customerfocused organization.

We are seeking recent graduates in relevant discipline who are keen to develop their skills within the Atlassian ecosystem in a globally deployed multi cultural and diverse environment working with different groups across the world in both support / customer facing roles.  

Responsibilities

• General configuration of  JIRA (JIRA Service Management and JIRA Software) Confluence
• Creating /maintaining/configuring JIRA users/accounts.
• Supporting upgrades/maintenance & security provision.
• Working with plugin suppliers from the Atlassian marketplace (configure/test/debug/deployment)
• Support for resolving incidents / Root Cause Analysis & reporting out.
• Create and update documentation on workflows and processes implemented in JIRA
• Migration & cleanup of legacy ticketing systems to be integrated into JIRA.
• More advanced customization features such as developing scripts in order to extend JIRA functionality

Qualifications :

• Bachelors degree in computer science information technology or related field
• Experience on Atlassian  products either during study or early employment.  
• Understanding of concepts of  workflows permission schemes notification schemes screen schemes system and custom fields reports and dashboards creation
• Experience with Script Runner Groovy Script for JIRA is welcome
• Familiarity with REST APIs and ability to develop custom integrations
• Good communication skills with the ability to communicate with stakeholders
• Selforganized with strong attitude of ownership and customer centricity
• Language skills: Fluent in English (written and spoken)

Additional Information :

Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. As the industrys leading expert in embedded processing with unmatched quality and systemlevel knowhow we have evolved to provide scalable and comprehensive semiconductor solutions for automotive industrial infrastructure and IoT industries based on the broadest product portfolio including High Performance Computing Embedded Processing Analog & Connectivity and Power.
 
With a diverse team of over 21000 professionals in more than 30 countries we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable powerefficient solutions today that help people and communities thrive tomorrow To Make Our Lives Easier.     
 
At Renesas you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make peoples lives easier safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our peoplefirst culture and global support system including the remote work option and Employee Resource Groups will help you excel from the first day.    

Are you ready to own your success and make your mark  

Join Renesas. Lets Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.