Desktop Support Technician L2 CZ
Desktop Support Technician L2 CZ
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1-3years
EUR EUR 2300 - 2300
1 Vacancy
Job Description
Key Responsibilities:
- Provide first/secondlevel support for desktoprelated issues including hardware software and application troubleshooting.
- Manage and resolve tickets using a dedicated helpdesk system.
- Install upgrade and maintain Windows OS (XP 7 8.1 10) and a variety of other desktop applications (Microsoft Office Cisco Jabber etc.).
- Support and troubleshoot various IT systems including desktop hardware printers and peripherals.
- Assist with fault diagnosis and remediation for network connectivity and workstation hardware/software.
- Collaborate with thirdparty vendors for complex IT issues and ensure seamless resolutions.
- Ensure excellent customer service by maintaining clear communication on issue status and resolutions.
Requirements
Who We re Looking For:
- At least 3 years of IT experience including handson experience with Windows Desktop support.
- A Bachelor s degree (or equivalent) in Computer Science or related fields.
- Certification in CompTIA A Microsoft Certified Professional (MCP) or a similar qualification.
- Strong technical skills in Windows OS (710) Microsoft Active Directory MS Office 365 and Helpdesk ticketing systems.
- Experience in troubleshooting desktop hardware printers and peripherals.
- Familiarity with Mac OS and mobile device management (iOS/Android) is a plus.
- Fluent in English and Czech (both required)
Benefits
What We Offer:
- Competitive salary of 2300 Euro per month.
- Opportunity to work with an international team on a highprofile project.
- A dynamic and supportive work environment where your skills will grow.
- Fulltime contract.
If youre passionate about providing exceptional IT support solving problems and working in an exciting and fastpaced environment we d love to hear from you! Apply today to be part of a great team making a real impact in the world of IT support.
Employment Type
Full Time
