Azerbaijani-Speaking Customer Support Specialist - relocation to Bulgaria

Job Title: AzerbaijaniSpeaking Customer Support Specialist Onsite (Bulgaria)
Location: Onsite (Sofia Bulgaria)
Industry: Tobacco
Language Requirements: Azerbaijani (native or fluent) & B2 English

About Us:
We are a prominent international tobacco company leading in industry innovation. Our dedication to excellence sustainability and customer satisfaction has helped us become a global leader. We are currently seeking an AzerbaijaniSpeaking Customer Support Specialist to join our team in Bulgaria. This onsite role provides a unique opportunity to be part of a vibrant rewarding work environment where youll make a significant impact by offering exceptional customer service to our diverse clientele. Relocation support is provided for candidates moving from other regions within Bulgaria.

Position Overview:
In the role of AzerbaijaniSpeaking Customer Support Specialist youll be the primary contact for our Azerbaijanispeaking customers delivering excellent assistance. Your duties will involve handling inquiries resolving concerns offering product information and ensuring customer satisfaction. While previous customer service experience is a plus we value candidates who are eager to learn and have a customerfocused mindset. This is an onsite position based in Sofia Bulgaria and the company will provide all the necessary resources to help you succeed in this role.

Key Responsibilities:

• Customer Assistance: Handle inquiries from Azerbaijanispeaking clients through phone email or inperson offering detailed information about products services and policies.
• Issue Resolution: Address customer concerns promptly and professionally ensuring positive outcomes and swift issue resolution.
• Product Expertise: Stay updated on product offerings to provide accurate and helpful information to customers aiding them in making informed choices.
• Team Collaboration: Work alongside sales logistics and technical teams to ensure smooth service and resolve customerrelated issues.
• Documentation: Record all customer interactions in the companys system maintaining accurate notes for future reference and followup.
• Process Improvement: Identify ways to enhance customer service processes and contribute to improvements within the support department.
• Customer Feedback: Collect and report customer feedback to assist in refining products and services ensuring customer needs are met.

Required Qualifications:

• Language Skills: Nativelevel Azerbaijani and B2 English proficiency with the ability to communicate clearly and professionally in both languages.
• Experience: Previous customer service experience is beneficial but not required. We seek motivated adaptable and customeroriented candidates.
• Communication Skills: Strong verbal and written communication skills capable of interacting effectively with both customers and internal teams.
• ProblemSolving: Ability to address and resolve customer issues calmly and efficiently ensuring satisfaction.
• Technical Skills: Familiarity with customer service tools and CRM systems is a bonus. Training will be provided.
• TeamOriented: Collaboration with other departments is key so the ability to work well with others and contribute to team goals is essential.
• Attention to Detail: Careful attention to detail when handling customer requests and updating records ensuring accurate information is provided.

What We Offer:

• Competitive Salary: We offer a salary that reflects your skills and experience ensuring you are recognized for your contributions.
• Health & Life Insurance: Comprehensive health and life insurance coverage for you and your family.
• Work Equipment Provided: All necessary tools including a laptop and headset will be provided.
• Relocation Support: If relocating to Sofia we provide assistance with your move to the city.
• Career Growth: We are committed to helping you grow within the company offering various training programs and opportunities for career advancement.
• WorkLife Balance: We value worklife balance and offer a flexible work environment with competitive compensation.
• Collaborative Culture: Join a diverse and supportive team where your contributions are appreciated and valued.
• Ongoing Training: Continuous training and professional development opportunities to help you improve and advance in your role.