Travel Associate ZR20014JOB
Travel Associate ZR20014JOB
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2years
USD USD 4 - 4
1 Vacancy
Job Description
This is a remote position.
Paid Hours per Week: 20 hours
Client Timezone: Central Alberta (Stettler)
Schedule:
1st Person:
- Wednesday (MST Calgary Time): 5:00 PM MST 12:00 AM MST
- Thursday (MST Calgary Time): 5:00 PM MST 12:00 AM MST
- Friday (MST Calgary Time): 3:00 PM MST 9:00 PM MST
2nd Person:
- Monday (MST Calgary Time): 10:00 PM MST 7:00 AM MST
- Wednesday (MST Calgary Time): 10:00 PM MST 7:00 AM MST
- Thursday (MST Calgary Time): 3:00 PM MST 9:00 PM MST
Alternatively a combination of the below shifts can be arranged between 2 people:
- First Shift: 5:00 PM MST 12:00 AM MST
- Second Shift: 10:00 PM MST 7:00 AM MST
- Monday/Friday Shift: 3:00 PM MST 9:00 PM MST
Responsibilities:
- Respond immediately to inbound client inquiries via phone email text or chat. Ensure itineraries are confirmed and sent out on the same day as requested.
- Effectively research and make decisions based on available information balancing guest needs with business priorities.
- Handle and resolve a variety of customer concerns complaints and questions via phone and email.
- Efficiently manage service requests and coordinate travel arrangements.
- Perform outbound calls to hotel suppliers to confirm bookings and billing.
- Respond professionally appropriately and promptly.
- Provide accurate travel advice.
- Document client concerns for followup.
- Maintain a working knowledge of company products services and promotions.
- Assist with additional projects or assignments as required.
Requirements:
- 2 5 years of experience with Sabre.
- Full fluency in English (verbal and written).
- At least 2 years of experience in customer service and/or a salesrelated environment.
- Proficiency in systems such as Sabre Excel and Word.
- Exceptional customer service skills including problemsolving while balancing customer and company needs.
- Strong interpersonal communication skills (verbal and written).
- Extraordinary time management skills with the ability to manage multiple projects simultaneously.
- Flexible schedule based on business needs.
- Independent selfmotivated empathetic solutionsfocused and passionate about guest support.
- Proven track record of punctuality and reliability.
- Experience with GDS systems (Sabre GDS preferred but not required).
Technical Requirements (Laptop/Desktop):
- Windows: Intel i3 (6th Generation)/Ryzen 5 (3rd Generation) processor or better Windows 10 and up.
- RAM: 8GB or higher.
- Internet speed of at least 25 Mbps.
Independent Contractor Perks:
- Permanent workfromhome opportunity.
- Immediate hiring.
- Steady freelance job.
ZR20014JOB
2 5 years of experience with Sabre. Full fluency in English (verbal and written). At least 2 years of experience in customer service and/or a sales-related environment. Proficiency in systems such as Sabre, Excel, and Word. Exceptional customer service skills, including problem-solving while balancing customer and company needs. Strong interpersonal communication skills (verbal and written). Extraordinary time management skills, with the ability to manage multiple projects simultaneously. Flexible schedule based on business needs. Independent, self-motivated, empathetic, solutions-focused, and passionate about guest support. Proven track record of punctuality and reliability. Experience with GDS systems (Sabre GDS preferred, but not required). Technical Requirements (Laptop/Desktop): Windows: Intel i3 (6th Generation)/Ryzen 5 (3rd Generation) processor or better, Windows 10 and up. RAM: 8GB or higher. Internet speed of at least 25 Mbps.
Education
N/A
Employment Type
Full Time
