HR Technical Associate SuccessFactors
HR Technical Associate SuccessFactors
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62000 - 79000
1 Vacancy
Job Description
Job Title: HR Technical Associate Success Factors
Location: Remote/Philippines
Reports to: Director HR Systems Process & Operations
About the Role
As an HR Technical Associate specializing in SuccessFactors you will be responsible for providing "level 1" technical support administration configuration testing and implementation of various SAP SuccessFactors modules. This role is crucial in managing all incoming service desk tickets from users ensuring timely and customerfocused resolutions.
This position offers significant opportunities for learning and growth. With an analytical and critical thinking mindset you will contribute to the evolution of our technical processes while delivering an exceptional employee experience. Ultimately you will utilize your skills to optimize our HR processes and workflows.
Key Responsibilities:
Assist the HR technical solutions team in the administration configuration and implementation of various SAP SuccessFactors modules.
Support users by troubleshooting issues within the SAP SuccessFactors system monitoring and escalating ServiceNow tickets.
Undertake small to midscale initiatives: document requirements configure and test prototypes plan for and conduct thorough User Acceptance Testing.
Participate in release and upgrade planning and execution.
Document system processes configurations and changes.
Generate ad hoc reports as needed.
Backup coverage for other team members as necessary.
Qualifications:
Bachelor s degree or equivalent.
Proven experience as an SAP SuccessFactors Associate or similar role/experience (2 years).
Experience in at least one full lifecycle of an SAP SuccessFactors implementation is essential.
Experience with SuccessFactors system configuration and testing is essential.
Good understanding of HR processes and workflows.
Solid collaboration skills to communicate learn from and take input from different stakeholders with project management skills as an asset.
Strong critical thinking and problemsolving skills.
SAP SuccessFactors certification is a plus.
Bachelor s degree or equivalent. Proven experience as an SAP SuccessFactors Associate or similar role/experience (2+ years). Experience in at least one full lifecycle of an SAP SuccessFactors implementation is essential. Experience with SuccessFactors system configuration and testing is essential. Good understanding of HR processes and workflows. Solid collaboration skills to communicate, learn from, and take input from different stakeholders, with project management skills as an asset. Strong critical thinking and problem-solving skills. SAP SuccessFactors certification is a plus.
Education
Bachelor's degree
Employment Type
Full Time
