Patient Flow Coordinator

Union: NOWU
Site: Princess Margaret Cancer Centre
Department:  Dental Clinic
Reports to: Nurse Manager
Work Model: OnSite
Grade: SQ:05
Wage Range: $28.1029.84 per hour(starting rate is nonnegotiable and in accordance with collective agreement requirements)
Hours: 15 Hour per Week
Shifts:  8:004:00; 8:304:30
Status: Permanent PartTime
Closing Date: January 30 2025

Job Summary
The Princess Margaret Cancer Centre has 14 site groups and 26 specialty clinics and almost 3000 staff who see over 400000 patient visits every year. Its 800000 square feet house 130 inpatient beds 373000 square feet of research space and 17 radiation treatment machines making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment centre in Canada.

Duties

As a member of the Dental Clinic the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to followup appointments. includes triaging and booking referrals to the dental clinic. The Patient Flow Coordinator (PFC) performs the following responsibilities: transcribing physician orders; making appointments for tests and answering patient queries and handling busy telephone activities; coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties; coordinates the scheduling of patient appointments including the retrieval of charts from Health Records pulling patient clinic lists for the day and activating patient information in the computer; performs crossfunctional duties as assigned or requested; and performs other duties consistent with the job classification as required.

Qualifications :

• Completion of Grade XII or recognized equivalent
• Completion of a medical terminology course(s) is an asset
• Minimum of one (1) year related work experience
• Previous experience working in a Health care environment is strongly preferred
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting Discharge & Transfer systems) preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication organizational time management and problemsolving skills
• Strong judgment/decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Ability to work efficiently in a highpressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages 
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment 
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.  

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Fulltime