Desktop Analyst
Desktop Analyst
Posted on :
25-01-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Desktop Analyst (Onsite)
Location: Salem VA
Duration:6 Months
Job Type: CorpCorp / 1099 / Contract W2
Rate: $28/hr on 1099
Client: State of Virginia
Interview Type: In Person
Note: Candidate MUST be LOCAL to Roanoke/Salem VA
Job Description:
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agencyspecific end user support throughout Salem District VDOT. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agencyspecific end user support throughout Salem District VDOT. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Extensive skill with use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Office 365 and MS Teams
Required
5
Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
Required
5
Years
Ability to communicate effectively verbally and in writing with individuals and groups
Required
5
Years
Experience working with help desk request tracking and reporting tools
Required
5
Years
Strong Customer Service skills that include a customer first attitude
Required
5
Years
Provide computer training for field staff
Desired
0
Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
Desired
0
Experience with creating training documentation.
Nice to have
0
Recruiter Details:
Recruiter Name: Ananya at gsksolutions dot com
Contact Number: Eight three twoNine nine zeroTwo four two seven
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
Employment Type
Full Time
Key Skills
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