Desktop Support Analyst
Desktop Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Title : Desktop Support Analyst
Location : Atlantic City NJ United States 08081
Pay Rate : $35.00/hr On W2
Responsibilities
- Review evaluate design implement and maintain the corporate technology systems.
- Identify data sources constructs data decomposition diagrams provides flow diagrams and documents all related processes.
- Ability to communicate complicated technical concepts to nontechnical Clients.
- Experience adhoc reporting estimating and interfacing of inbound and outbound interface files.
- Work as technical expert with Clients application analysts developers and other technical team members to support and develop technical solutions to complex business problems.
- Develops specifications according to business requirements.
- Configures system and monitors performance of systems and programs. Install software patches and new environments as required.
- Writes and maintains documentation to describe program development logic system coding testing changes and corrections in accordance with policy and SOX auditing compliance.
- Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
- Coordinate and perform all testing of any changes to environment with process owners.
- Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
- Provides technical assistance to 700 internal business users by responding to inquiries regarding errors problems or questions about hardware or software in a 24x7 environment.
- Assist IT Department with other support related issues as required.
- Perform other special projects and assignments as required.
- Perform all duties inherent in all supervisory professional and administrative positions. Consistent with all positions in this classification additional projects tasks and/or duties beyond what is outlined may be assigned as required.
Requirements:
Qualifications:
- A fouryear Bachelors degree in Business Computer Science or a related field. Significant professional experience may be considered in lieu of the educational requirement.
- A minimum of 2 to 5 years of relevant work experience.
- Proficiency in Windowsbased hardware and software applications is required.
- Strong communication and analytical skills are essential.
Technical Skills:
- Active Directory & Windows Server 2000 (or higher)
- Office 2000 (or higher)
- Mobile and cellular technologies (iPad Tablets iPhone)
- ServiceNow
- Familiarity with Androidbased tablets
Employment Type
Full Time
