Desktop Support Analyst
Desktop Support Analyst
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Job Description
FedTec Overview:
FedTec is a WomanOwned Small Business with headquarters in Reston VA. However FedTec is more than just a company we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forwardfocused methods we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation and Cyber Security. Our strategy is rooted in indepth advising and a unique shouldertoshoulder mission experience all geared towards enabling our clients their agencies and every American to thrive. We use the same approach as our employees building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.
Job Overview: Client is in search of a Desktop Support Analyst for our IT division
Position: Desktop Support Analyst
Location: Richmond VA 23220
Client: FedTec
Responsibilities:
- Laptop Refresh
- Mobile Device Refresh
- Printer Refresh
- Outstanding customer services skills and the ability to handle the most difficult situation professionally skills such as listening skills integrity positive attitude ability to make decisions and patience are essential.
- Administrative skills include composing emails keyboarding and administrative reporting tasks.
- Ability to work independently to identify and resolve network server desktop and application admin issues.
- Ability to assist business clients with applications connectivity training and problemsolving.
- Ability to communicate technical information to nontechnical personnel.
- Knowledge of computer and/or network security systems applications procedures and techniques.
- Outstanding skills in organizing resources and establishing priorities.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
- Experience or knowledge in desktop operating systems such as Windows Mac OS Linux.
- Basic hardware and software troubleshooting installation and repair.
- Microsoft Office
- Email client configuration (Outlook mobile devices)
- Networking (basic knowledge of switches firewalls VPN clients wireless networking)
- Basic experience or knowledge with Windows Server Active Directory DNS DHCP
- Basic experience or knowledge with VOIP
Required Skills:
- Performs handson fixes at the desktop level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications.
- Diagnoses and resolves software and hardware incidents including operating systems (Windows and Mac) and across a range of software applications.
- Performs preventative maintenance including checking and cleaning of endpoints such as workstations printers IP Phones and peripherals.
- Tests fixes to ensure the problem has been adequately resolved.
- Performs postresolution followups to help requests.
- Troubleshoots and repairs conference rooms phones projectors sound cables and wall plates.
- Uses remote support tools to assist users with problems and to remotely update software.
- Installs and configures new IT equipment pertinent to endpoints such as laptops printers and IP phones.
- If unable to correct the cause of a processing error or failure provides proper notification to the appropriate IT staff member responsible for addressing this particular problem and its resolution.
What We Offer:
- Comprehensive training and mentorship from experienced professionals.
- Opportunities for career growth and advancement within the company.
- A collaborative and supportive work environment.
When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts likeminded individuals which is why we have such exceptional people on our team.
Just as youd do for your own family we prioritize your safety health and happiness. Thats why weve created the FedTec Total WellBeing program offering benefits like:
- Comprehensive medical dental and vision plans. These plans encompass a range of beneficial features such as Telehealth virtual care programs and access to resources to support your physical and mental wellbeing.
- Generous paid time off for relaxation and rejuvenation.
- Financial security through 401k companypaid short and longterm disability life insurance and additional voluntary coverage.
- Support for your life and family with access to an Employee Assistance Program Pet Insurance and Prepaid Legal services.
- Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
- Our newest addition the FedTec Fit Program features an onstaff Fitness Coach who provides personal and group sessions company fitness challenges and ongoing support for your fitness goals.
At FedTec we embrace the power of diversity fostering a culture where varied thoughts ideas and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability or status as a protected veteran and we maintain a drugfree workplace to ensure a safe and healthy environment for all.
If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!
Employment Type
Full Time
