Desktop Support Analyst
Desktop Support Analyst
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Job Description
Title: Desktop Support Analyst
Location: Tampa FL 33605
Duration: 12 Months contract
Shift: 7:00 AM 4:00 PM
**Onsite 5 days hands on field support**
Position Concept:
This position will be responsible for end user computers and peripherals installation troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts service desk analysts asset management team and other IT support personnel.
Primary Duties and Responsibilities:
- Provides onsite remote and phone support for business partners (IT customers)
- Installs troubleshoots configures and upgrades hardware operating system software and application software
- Provide a solution to technology related problems issues and questions or escalate them to the appropriate support areas
- Followup on existing issues to ensure satisfactory and timely customer resolution (incident closure)
- Creates support documentation for staff on how to properly use fix and remedy software or devices
- Communicates and conducts self as a professional customer service representative
- Organize maintain and track equipment and parts for equipment repair and replacement
Knowledge/Skills/Abilities:
Required:
- Strong focus on customer service
- Excellent verbal and written communication skills and organizational skills
- Excellent problemsolving techniques and listening skills
- Maintain focus in an environment with frequent interruptions
- General knowledge of Microsoft Office applications and Windows operating systems
- Ability to analyze and repair hardware related issues on desktop and laptop computers
- Ability to lift and carry 25 pounds safely
Experience:
- Required: 3 years of customer service experience 3 years of related IT equipment support experience
- Preferred: 6 years of customer service experience 6 years of related IT equipment support experience
Education:
- Required: High School Diploma or equivalent
- Preferred: Associates or Bachelors degree in a computerrelated field or business administration with concentration in computer science
Licenses/Certifications:
- Required: Valid Drivers License
- Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP) A Certification or related certifications training or equivalent experience
Employment Type
Full Time
