drjobs Desktop Support Analyst

Desktop Support Analyst

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1 Vacancy
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Job Location drjobs

Tampa, FL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Title: Desktop Support Analyst

Location: Tampa FL 33605

Duration: 12 Months contract

Shift: 7:00 AM 4:00 PM

**Onsite 5 days hands on field support**

Position Concept:

This position will be responsible for end user computers and peripherals installation troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts service desk analysts asset management team and other IT support personnel.

Primary Duties and Responsibilities:

  • Provides onsite remote and phone support for business partners (IT customers)
  • Installs troubleshoots configures and upgrades hardware operating system software and application software
  • Provide a solution to technology related problems issues and questions or escalate them to the appropriate support areas
  • Followup on existing issues to ensure satisfactory and timely customer resolution (incident closure)
  • Creates support documentation for staff on how to properly use fix and remedy software or devices
  • Communicates and conducts self as a professional customer service representative
  • Organize maintain and track equipment and parts for equipment repair and replacement

Knowledge/Skills/Abilities:

Required:

  • Strong focus on customer service
  • Excellent verbal and written communication skills and organizational skills
  • Excellent problemsolving techniques and listening skills
  • Maintain focus in an environment with frequent interruptions
  • General knowledge of Microsoft Office applications and Windows operating systems
  • Ability to analyze and repair hardware related issues on desktop and laptop computers
  • Ability to lift and carry 25 pounds safely

Experience:

  • Required: 3 years of customer service experience 3 years of related IT equipment support experience
  • Preferred: 6 years of customer service experience 6 years of related IT equipment support experience

Education:

  • Required: High School Diploma or equivalent
  • Preferred: Associates or Bachelors degree in a computerrelated field or business administration with concentration in computer science

Licenses/Certifications:

  • Required: Valid Drivers License
  • Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP) A Certification or related certifications training or equivalent experience

Employment Type

Full Time

Company Industry

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