NAM Implementation Analyst

This is an individual contributor role responsible for solving moderate to complex problems and taking a broad perspective to identify solutions for new and existing Visa digital initiatives. This role serves as a technical/functional specialist for Content Services and Implementations Support which requires strong communication organizational analytical and execution skills. This role works independently with guidance only in the most complex situations.

Responsibilities

• Develop and maintain email collaterals for marketing campaigns including both template and custom requests.
• Coordinate with internal partners to understand the requirements and manage project requests while meeting client expectations.
• Drive the project completion from requirements gathering build testing and deployment to Production.
• Manage routine and nonroutine moderate to complex processing and change requests as well as support client initiatives.
• Prepare and maintain project tracking status reports and issues logs.
• Build and enhance positive working relationships with Visa client institutions processors and internal partners.
• Represent client system and operational requirements to internal Visa organizations. Serve as resource with stakeholders.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate with internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management regularly.
• Create and update internal support documents to assist internal and external partners.
• Proactively identify operational opportunities to increase service quality or efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualifications

• 2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)
• Intermediate/Advanced proficiencies in Dreamweaver Photoshop and Visual Studio are required.

Preferred Qualifications

• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
• Bachelors degree in Computer Science Information Technology or equivalent
• work experience in financial software or information services.
• Minimum of 5 years of experience in HTML/HTML5/CSS coding and Graphic Design.
• Experience in using content management solutions is a plus.
• Experience with responsive/mobile optimized HTML5 code is a plus.
• Excellent verbal written presentation and interpersonal skills with demonstrated ability to articulate technical terms or processes into business language.
• Excel in stakeholder management leading projects that require close coordination with various internal teams within Visa.
• Excellent organizational skills are required.
• Ability to comprehend and translate technical issues and apply to business solutions.
• Able to set priorities influence others and handle client expectations.
• Selfstarter with a demonstrated ability to work collaboratively to achieve results as part of a team.
• Ability to effectively prioritize and multitask under deadlines.
• Ability to work on a rotating schedule (Mid and Night Shift).

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime