Implementation Consultant

In this role you are expected to:

• Provide quality project management and implementation support to Visa client institutions processors and/or thirdparty platforms in assigned region to ensure client expectations are exceeded.

• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.

• Coordinate directly with clients to understand product setup requirements and facilitate product installations conversions and maintenance requests without client impact.

• As a subject matter expert acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Represent client change requests system or operational requirements negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents project plans status reports and issue log.

• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics Teams and/or SharePoint.

• Build and enhance strong working relationships with key Visa client institutions technology providers and internal stakeholders.

• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.

• Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.

• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.

• While the role is based in Manila you will be providing services to clients across the Asia Pacific region.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

We are looking for an individual who has already accumulated a variety of experience is infinitely curious about the payments industry is resultsdriven and clientcentric. As a candidate you should have:

Bachelors Degree in Information Technology or equivalent qualification.
Minimum 8 years of experience in project management and/or implementation support in financial services payment card card processing software or information services and in a clientfacing role.
Experience with cash management solutions money movement business remittance and SWIFT gained through working with banks fintechs acquirers or merchants.
Knowledge of card transaction processing (message routing authorization clearing & settlement).
Understanding of digital payments and experience with webbased technology including HTML webbased service APIs JSON XML along with tools such as SOAP UI and Postman.
Must be able to understand technical documents such as client facing guides and/or messaging specifications.
Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
Ability to apply project management methodology to effectively manage and prioritize projects under minimal supervision.
Excellent verbal and written communication skills attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
Excellent presentation skills and ability to build effective and clear presentation materials.
Demonstrated expertise in using standard MS Office tools (E.g. MS Project Excel PowerPoint Word Visio etc.).

What will also help:
Broad operational experience relating to domestic and cross border payments and be able to relate the operational needs of the client to their business drivers.
Previous experience in roles such Software Development Technical Support or Presales is a plus.
Knowledge in credit card processing and card processing systems is a plus.
Experience with Credit card solutions such as Central Travel Account Virtual cards is an added advantage.
Knowledge of secure communication protocols such as SFTP FTP/S and HTTPS.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime