Customer Success Coordinator - Japanese Speaker

We are looking for a Customer Success Coordinator to join our team! In this position we are looking for a team member that can support both customers throughout the Asia Pacific and Japan Regions. Fluency in English and Japanese is required with proficiency in Korean considered an advantage. 

Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement on all levels of our customers procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

EcoVadis is looking for a dynamic Customer Success Coordinator driven by sustainability to join our APJ team in Japan bringing energy and passion in a positive environment to manage the success of EcoVadis customers. 

Your primary responsibility is to provide operational management of customers EcoVadis programs in support of the Customer Success team.

Your responsibilities will include (but will not be limited to): 

Customer operational management:

• Working with global Account Managers to ensure the effective implementation of the EcoVadis solution for global customers regionally.  
• Manage a combination of customer facing and noncustomer facing operational responsibilities for your regional portfolio of customers
• Operational responsibilities examples include: Platform demonstrations program reports buyer trainings Back Office support preparation and/or delivery of data analysis preparation and/or delivery of presentations both independently and/or as CSM support
• Establish and maintain customer relationships both proactively and reactively (For example responding to incoming requests resolving user issues documenting actions)  
• Support and build advocacy among customer organization including program team champions and buyers by delivering exceptional customer support
• Liaise between customer and other EcoVadis departments (CSR analysts Operations Product Customer success) to solve customer challenges and find  solutions within reasonable deadlines
• Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer

Technical & project management 

• Lead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and quality 
• Lead and/or contribute to customer focused projects
• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications :

• 3 years successful customer support experience with large accounts acquired in a fast paced environment
• The ideal candidate has formal education in a related field (Supply chain sustainability business)
• Excellent communication skills (Both written and verbal) in Japanese (JLPT N1 or equivalent is required) and English is a must. Additional language fluency is considered an advantage.
• Excellent excel and data analytical skills
• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
• Ability to summarize data into insights in multiple formats (For example PPT presentations) 
• Computer literate (MS office Google Suite SalesForce Project management tools)
• Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory 
• Interest to work in an international and multicultural environment
• Selfdriven results oriented and team player
• Thrives in a fast paced environment
• Passionate about sustainability

Additional Information :

• Full time position
• Start date: 1st March
• Location: Tokyo Japan

In return for your expertise we offer:

• Support with all the necessary office and IT equipment
• Flexi time working system
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employeeled resource groups
• Social Insurance
• Commuting Allowance
• Work Model: Hybrid Work Model
• Remote work from abroad policy
• Life Insurance
• Paid employee volunteer day

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique.

Remote Work :

No

Employment Type :

Fulltime