Customer Care Expert Japanese Speaker
Customer Care Expert Japanese Speaker
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Job Description
As a Customer Care Expert you will:
Provide Wix users with technical solutions via email Chat and phone
Analyze user behavior content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams and liaise with them about our users needs
Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.
Qualifications :
- Fully proficient in Japanese and with business level English skills.
- Youre eager to explore new technologies and would consider yourself techsavvy.
- You can learn new concepts and solve problems thoughtfully and effectively and are eager to expand upon your already impressive technical skills.
- You have customer service experience in any industry excellent critical thinking skills and you know how to identify challenges and solutions.
- We want you to love helping other people and have the desire to influence the way our users perceive our products.
- You must feel comfortable in a fastpaced and deadlinedriven environment.
Additional Information :
We are Wixs Customer Care Guild. Were not your typical customer support. We represent the Wix users voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care were responsible for building solid relationships with Wix users uncovering their business needs and guiding them to success. Working with us youll find a friendly atmosphere fantastic coworkers and diverse growth opportunities in a dynamic environment.
Why should you join our team
MondayFriday 9 am6 pm hybrid working model
15 Days annual leave
10 Days annual sick leave
Health Insurance
JPY1000/Business Day for lunch
Weekly Team lunch in the office (only available for Hybrid employees)
Commute Pass Allowance: Maximum JPY35000/M (Only for Employees that commute to the office)
Restricted Stock Unit and Employee Stock Purchase Plan
Competitive salary
Please send your Resume in English.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
