Customer Success Coordinator - German Speaker
Customer Success Coordinator - German Speaker
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Job Description
EcoVadis is looking for a Customer Success Coordinator driven by sustainability to join our team in Barcelona bringing energy and passion in a positive environment to manage the success of EcoVadis customers.
As a digital SaaS solution EcoVadis is designed to help companies scale their sustainability initiatives across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement on all levels of our customers procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.
Your primary responsibility is to act as a facilitator of your customers successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to):
- Empower customers on their program implementation
- Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers
- Helping them identify appropriate actions towards their target achievement
- Delivering training sessions for relevant customer stakeholders (buyers)
- Answering clients operational questions via email or call
- Assisting them on how to embed the program into existing processes
- Enable customers to :
- Monitor their performance and progress through relevant program KPIs
- Reach their predefined strategic goals through operational excellence
- Increase the adoption of the subscribed solution(s) amongst the clients stakeholder community
- Manage enablement of stakeholders with regards to program strategic goals and operational implementation
- Represent the customer voice within EcoVadis to adapt tools & processes to customer needs
- Create models to answer current business questions; validate and understand the conclusions
- Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere
Qualifications :
- 2 years successful customer support experience with large accounts acquired in a fast paced environment
- The ideal candidate has formal education in a related field (Supply chain sustainability business)
- Excellent communication skills (Both written and verbal)
- Excellent spoken and written English and German is a must as per the assigned territory. Other languages are an asset.
- Excellent excel and data analytical skills
- High level of organizational skills and able to operate autonomously; ability to prioritize tasks manage time and stay focused on the main achievement goals
- Ability to summarize data into insights in multiple formats (For example PPT presentations)
- Computer literate (MS office Google Suite SalesForce Project management tools)
- Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
