Customer Support Agent Spanish
Customer Support Agent Spanish
Posted on :
19-01-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with leading casino &sports betting company that is looking to recruit a SpanishspeakingCustomer Support Agent to join their Bucharest team.
Position: Customer Support Agent
Location: Bucharest Romania
Work model: Hybrid 3/2 after the training period
Employment type: Fulltime.
DUTIES AND RESPONSIBILITIES:
- Provide helpful and thoughtful responses to questions or requests via email or chat ensuring a positive experience and high satisfaction within theplatform.
- Handle the registration tracking and resolution of any issues or concerns clients may face while using the platform ensuring smooth operations.
- Assess whether to resolve inquiries directly or pass them on to the appropriate team for further assistance.
- Meet individual and team performance goals (KPIs) set by management.
- Identify and report technical issues on the game sites following the proper incident management procedures.
REQUIREMENTS:
- Native/fluent in Spanish (C1) and English both oral and written
- Strong written and verbal communication skills with the ability to explain technical concepts clearly to nontechnical users.
- Proficient in writing and comfortable using online communication tools and ticket management systems.
- Good knowledge of IT software such as Word Excel and Outlook along with other online communication platforms.
- Customerfocused with a friendly empathetic and diplomatic approach to resolving issues.
- Previous experience in a contact center or a similar customer support role.
- Adaptable resourceful and able to stay calm and focused under pressure.
- Capable of meeting tight deadlines with minimal supervision while maintaining high quality.
- Able to work independently but also collaborate effectively as part of a team.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- A friendly work environment that is adapted to reaching optimal performance
- Working schedule of rotating shifts 24/7
- The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest
- Meal allowance
- Private health insurance
Employment Type
Full Time
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