Digital Operations Executive
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Salary Not Disclosed
1 Vacancy
Job Description
- Work within ahighly dynamic businesswiththe energy and style of a startup
- Be part ofbuilding a businessthat islaunching new products and eventsat scale
- Grab an opportunity to accelerate your career and make a real impact.
The Role
As a Digital Operations Executive you will play a vital role in the planning execution and ongoing support of digital platforms that enhance our yearround event experiences. Working closely with marketing operations sales customer insights and sponsorship teams you will help configure digital toolssuch as mobile event apps and exhibitor directoriesto deliver smooth engaging user journeys for attendees and exhibitors alike.
In this role you will support the setup testing and optimization of digital platforms for each event ensuring they meet the needs of various stakeholders. Youll manage timelines coordinate with internal teams and external suppliers and provide basic training and guidance to maximize platform usage. With your strong project coordination skills and keen eye for detail youll ensure that every digital touchpoint contributes to a seamless and impactful event experience.
Key Responsibilities
- Platform Setup & Coordination:
- Assist with the endtoend setup and configuration of digital event platforms including mobile apps and exhibitor directories.
- Collaborate with internal teams to gather platform requirements such as registration details content integration networking features and sponsor fulfillment needs.
- Stakeholder Engagement:
- Serve as a point of contact for show teams providing regular updates on project timelines addressing concerns and troubleshooting basic issues as they arise.
- Work closely with marketing sales and sponsorship teams to ensure that platform capabilities align with their strategic goals.
- Training & Support:
- Support endusers and team members in understanding and navigating digital platforms.
- Provide guidance on best practices support onboarding sessions for exhibitors and ensure they maximize their platform profiles and lead retrieval tools.
- Quality Assurance & Compliance:
- Assist in testing platform features and ensuring that data content and user journeys are properly set up and functioning optimally.
- Help maintain compliance with internal Service Level Agreements and contribute to achieving key event metrics.
- Performance Tracking & Reporting:
- Contribute to postevent analysis and reporting by compiling basic performance metrics.
- Support continuous improvement efforts by identifying areas of enhancement and providing feedback for future events
Qualifications :
Bachelors degree in Business operations IT or a related field.
Experience
- 35 years of experience as a Digital Operations Executive preferably in Martech or a similar digital/ITfocused role.
- Strong technical expertise across a range of Martech technologies including but not limited to
- Customer Relationship Management Systems (CRM)
- Data Management Platforms or Customer Data Platforms
- Analytics and Reporting: Google Analytics Power BI etc
- Event Management Systems (Swapcard Visit etc)
- Experience with Salesforce CRM and integrations of it across platforms
- Basic idea of web sites CMS platforms and their integrations
- Handson experience in supporting digital event platforms or web/mobile applications is highly desirable.
- Basic project coordination skills and the ability to manage multiple tasks while maintaining attention to detail.
- Comfortable adapting to a fastpaced environment and adjusting to changing priorities.
- Good communication and interpersonal skills able to work effectively with crossfunctional teams.
- Familiarity with project management tools and experience with event tech platforms (e.g. Swapcard) is a plus.
- Experience working in the events and/or media industry is a plus.
- Experience in KSA is desired.
Additional Information :
Core Benefits:
Medical Insurance for individual
Annual leave 25 days
Wellbeing Benefits
Remote working on Sundays
Working anywhere 1 month every year
Individual annual flight allowance* (Expat only)
Local Relocation Package*:
Paid flight to Riyadh (for you)
30 days accommodation or suitable serviced apartment from your arrival date. Alternatively if you already have accommodation in Riyadh and do not require a hotel or serviced apartment then we provide a oneoff payment of SAR 5000
SAR 2500 towards shipping goods/excess baggage costs on production of receipts/invoices
*If eligible
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
