Customer Service Representative - 1st Shift REQ 37201
Customer Service Representative - 1st Shift REQ 37201
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
Starting Salary: $20 / hour
Start Date: February 24th
When theres a question about your finances you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand and make sense of general needs with their accounts including balance inquiries basic maintenances transfers assistance with our online banking experience and more.
Primary responsibilities include
Our best colleagues have a customerfirst mentality when answering inquiries by phone. As part of our dedicated team youll create positive interactions with our customers every day whether thats delivering a memorable service experience or helping to problemsolve an issue theyll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
- Field a variety of incoming customer calls to deliver highquality solutions for our customers. Depending on the customer need calls can be lengthy and occur backtoback. Youll have scheduled breaks throughout your day.
- Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
- Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What youll get
- Meaningful work & relationships Feel satisfaction and pride in producing highquality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated and its common for colleagues who go above and beyond for customers or one another to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brandname products and gift cards in our online store.
- Commitment to community Give back with 4 hours of paid time off annually for volunteering separate from regular PTO and have your donations to eligible 501(c)(3) organizations matched up to $1000 annually.
- Career opportunities reward and upskilling Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training coaching career planning and development resources that enable you to branch off in any direction your talents and interests take you.
- Exceptional benefits Receive comprehensive health care coverage including medical dental and vision plans a 401K with corporate match tuition assistance mental health and wellbeing programs discounts on student loan refinancing and more.
Qualifications Education Certifications and/or Other Professional Credentials
- High School degree or equivalent
- Minimum 1 year of exceptional performance in a customerfacing role
- Computer proficiency
- Strong verbal communication skills
- Positive and customerfocused mindset
- Strong listening and problem solving abilities
- Superior interpersonal skills with the ability to navigate through difficult situations
- Ability to multitask in a fastpaced environment
- Detailoriented with a strong sense of urgency.
- Completion of an assessment as part of the application. How to prepare: Set aside 30 minutes for the selfguided assessment that includes exercises and a video interview question. Find a quiet place to record and be cameraready. Youll need a smartphone tablet or desktop computer with your camera and microphone enabled. Youll learn more about what the role entails complete a few short exercises that assess core competencies that matter for our Contact Center Specialists and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and assessment and schedule candidates who are a fit for the role directly with the hiring manager.
- Experience recommending and referring products/services to customers preferred
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
- Must have ability to work holidays
#LICitizens5
Some job boards have started using jobseekerreported data to estimate salary ranges for roles. If you apply and qualify for this role a recruiter will discuss accurate pay guidance.
How to Apply:
All steps of the process must be carefully followed so that A) your application can be reviewed by the hiring manager and B) YUPRO Placement can advocate for you and provide support.
Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below
Step 2: Check your inbox for an email with the subject line Your YUPRO Placement Application: Next Steps navigate to the link provided and submit your application according to the email directions
Step 3: (When applying For Citizens roles ONLY):
Once you receive the Next Steps email (refer to Step 2) To help your application stand out identify yourself as a Year Up Intern/Alum by:
A. Selecting Community Organization from the Source Type in the Personal Information
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
