Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Representative/Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fastpaced environment that entails the management of inbound calls emails from customers when they have product and warranty questions.
This is a remote role. Regular hours are Monday through Friday from 8am to 7pm EST.
RESPONSIBLIITIES:
- Deliver exceptional customer experiences enhancing the reputation of FBIN products through positive interactions.
- Manage inbound calls accurately identifying issues and providing clear solutions for product and technical support.
- Use technology to assist consumers with product identification troubleshooting and guiding them through repair/installation processes.
- Resolve challenging consumer situations ensuring positive outcomes for both the customer and FBIN.
- Meet or exceed daily performance targets in call quality management and productivity while following all processes and procedures.
- Accurately document customer interactions product details and troubleshooting efforts for efficient recordkeeping.
Qualifications :
- High School diploma or equivalent required.
- 2 years experience in a contact center or other fastpaced customer service environment required.
- Excellent professional communication skills required both verbal and written
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word experience with Microsoft Teams a plus
- Must be able to thrive in a work environment that demands highlevel focus low mobility and high observation
- Possess the ability to maintain a positive approach to the business demonstrating flexibility and teamwork
- Incumbent must meet internet speed requirements pass background and drug tests have a safe and secure workspace and follow departments Remote Work Policy
PREFERRED QUALIFICATIONS:
- Associates or Bachelors degree is preferred
- Prior ERP (SAP Oracle etc. experience preferred
Additional Information :
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $30000 USD $44000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased sales incentive plan.
At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a marketleading 401(k) program with a company contribution product discounts flexible time off benefits (including halfday summer Fridays per policy) inclusive fertility / adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.
Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell ThermaTru Larson Fiberon Master Lock SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN
Equal Employment Opportunity:
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.
We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts we invite you to voluntarily share your gender ethnicity and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.
easonable Accommodations:
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
