Technical Support 2 Onsite
Technical Support 2 Onsite
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Job Description
Job Title: Technical Support 2 (Onsite)
Location: Richmond VA
Duration: 12 Months
Job Description:
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a customer first attitude.
- Position is responsible for agencyspecific end user support throughout Salem District client.
- Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Skills:
Skill
Required / Desired
Amount
of Experience
Extensive skill with use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Office 365 and MS Teams
Required
5
Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
Required
5
Years
Ability to communicate effectively verbally and in writing with individuals and groups
Required
5
Years
Experience working with help desk request tracking and reporting tools
Required
5
Years
Strong Customer Service skills that include a customer first attitude
Required
5
Years
Provide computer training for field staff
Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
Desired
Experience with creating training documentation.
Nice to have
Employment Type
Full Time
