Azerbaijani Customer Service
Azerbaijani Customer Service
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Job Description
Job Title: Customer Service Representative (Azerbaijani English)
Location: Onsite in Sofia Bulgaria
Job Type: FullTime Permanent
Company Overview:
We are a leading provider of customer service solutions committed to delivering exceptional support and fostering positive experiences for our clients. We are currently looking for a dedicated Customer Service Representative fluent in Azerbaijani and English to join our team in Sofia Bulgaria. This is a fantastic opportunity for someone with a passion for customer care to contribute to our mission of providing topnotch service.
Role Overview:
As a Customer Service Representative you will be the primary point of contact for Azerbaijani and Englishspeaking customers. You will provide outstanding support by addressing inquiries resolving issues and ensuring that each customer interaction is handled with care and professionalism. Your role will involve communication via various channels including phone email and live chat while focusing on delivering solutions to enhance customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries in Azerbaijani and English across multiple communication channels (phone email live chat).
- Provide efficient and effective solutions to customer issues including troubleshooting billing product and service inquiries.
- Ensure customers receive accurate and timely information about products and services.
- Maintain a thorough understanding of the companys offerings to deliver the best support.
- Record and document customer interactions following up as necessary to ensure resolution.
- Escalate complex issues to senior team members when required.
- Work closely with internal teams to address recurring customer concerns and improve the overall customer experience.
- Stay informed on company updates policies and new product offerings to provide the most accurate support.
- Meet key performance metrics including response times resolution rates and customer satisfaction scores.
Requirements:
- Fluency in Azerbaijani (native or nearnative level) and English (both written and spoken).
- Prior experience in a customer service role is beneficial but not required.
- Strong communication skills with the ability to professionally manage customer expectations.
- Excellent problemsolving skills and a proactive approach to resolving customer challenges.
- Ability to work under pressure and handle multiple tasks in a fastpaced environment.
- High attention to detail with the ability to maintain accurate records of customer interactions.
- Teamoriented with the ability to collaborate effectively in a group setting.
- Willingness to work onsite in Sofia Bulgaria with a flexible work schedule.
Work Schedule Options:
- Monday to Saturday
- Shift 1: 10:00 AM 7:00 PM
- Shift 2: 1:00 PM 10:00 PM
- Monday to Saturday
- 11:00 AM 8:00 PM
- Monday to Saturday
- 11:00 AM 8:00 PM
- Monday to Friday
- 6:00 AM 8:00 PM
- Saturday and Sunday
- 8:00 AM 4:00 PM
Benefits:
- Competitive salary with a comprehensive benefits package.
- A dynamic and international work environment in Sofia Bulgaria.
- Continuous learning and development including opportunities for further training and certifications.
- Health and wellness programs.
- Positive company culture with room for personal and professional growth.
- Flexible working hours to ensure a good worklife balance.
How to Apply:
If you are passionate about customer service and fluent in Azerbaijani and English wed love to hear from you! Please submit your CV and a cover letter outlining your experience and motivation for applying.
We are an equalopportunity employer and encourage applications from candidates of all backgrounds. Join us in making a difference by providing excellent customer support!
Let me know if youd like any further modifications or additional details!
Employment Type
Full Time
