Customer Support Specialist
Customer Support Specialist
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
Were on the lookout for an experienced Support Specialist to elevate our customer support to unparalleled heights. If youre a dedicated ambitious individual with stellar communication skills ApprovalMax is the perfect platform to propel your career.
Responsibilities for Support Specialist:
- Effectively communicate with customers on usability and technical issues through various channels (email phone chat).
- Analyse and address customer complaints and concerns actively collaborating with the Product team to enhance the overall customer experience.
- Collaborate closely with the Tier 2 and the Development team to troubleshoot and resolve customer issues promptly.
- Prioritise and escalate tasks crossteam to ensure swift resolution of customer issues.
- Uphold and enhance Support metrics (CSAT FRT ART RT etc..
- Continuously deepen your knowledge of products and services.
Qualifications :
- 35 years of customer service experience is strongly preferred.
- Indepth understanding of customer concerns with the ability to troubleshoot effectively.
- Strong technical skills relevant to product use (testing skills are welcome).
- Excellent communication skills to foster positive relationships.
- Accountability and solid personal organisation are essential.
- A clear understanding of time management principles during the working shift.
Additional Information :
What we offer:
- Regular performancebased compensation reviews
- 100 paid 20 business vacation days
- 100 paid 10 sick leave days
- Health & Wellness program a bonus payment which will cover 50 up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance) fitness sports activities (excluding sports equipment) stress management body massage weight management yoga traveling etc.
- Reimbursement of professional development courses
- Service years recognition financial reward
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Department / Functional Area
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