German Customer Support Specialist in Sofia
German Customer Support Specialist in Sofia
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Job Description
Elevate Your Career with Us!
Were looking for a Customer Support Specialist to join our dynamic team where innovation communication and adaptability are at the heart of what we do. If you love solving problems and delivering topnotch customer experiences this could be the perfect fit for you!
Role Overview:
As a Customer Support Specialist youll represent our brand by assisting customers through digital platforms. Your main tasks will include resolving customer questions addressing account or order issues and keeping thorough records of each interaction.
Key Responsibilities:
- Respond quickly and professionally to customer inquiries via email and chat
- Troubleshoot and resolve issues to ensure customer satisfaction
- Maintain accurate documentation of all customer interactions
- Track and flag recurring issues to support process improvements
- Deliver a seamless and positive customer experience in every conversation
- Offer expert guidance to help customers make the most of our products
- Analyze customer feedback to identify patterns and suggest solutions
- Review service performance regularly to ensure highquality support
Qualifications:
- Fluent in German (C1 level)
- Fluent in English (B2 level)
- EU citizenship or a Bulgarian residency card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: Your expertise is recognized and rewarded
- Life Milestone Bonuses: Celebrate major achievements like graduations or weddings with special bonuses
- Internet Allowance: We cover your internet expenses to ensure a smooth and reliable work experience
- Transportation Allowance: We cover commuting costs to make your work journey more convenient.
- Health & Life Insurance: Comprehensive plans to support your wellbeing
Excited to grow your career Apply now and take the first step in this exciting journey!
Employment Type
Full Time
