Senior-Technical-Support-Analyst
Senior-Technical-Support-Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Sr. Technical Support Analyst IT Service Desk Team
The Sr. Technical Support Analyst performs a variety of complex tasks and works closely with the applications network server and engineering teams. This role is responsible for providing enduser software hardware and network support. The analyst identifies researches and resolves technical issues presented through Tier I II and III support while also documenting tracking and monitoring problems to ensure timely resolution. Additionally this role plays a key part in developing new configurations and software deployment packages.
Key Responsibilities:
- Install maintain and configure customer hardware and software for PC Mac network printers and other network devices
- Troubleshoot and coordinate resolution of desktop problems remote system connections software and equipment errors
- Create and update technical and procedural documentation related to the installation and maintenance of PCs and Macs
- Independently design software distribution solutions using available toolsets and technical expertise
- Research evaluate and test hardware/software products and system solutions
- Install configure and test hardware and software prepare reports and proposals for service
- Provide patch management for the distributed environment
- Provide backup support as needed for Systems Administrators
- Configure and maintain smartphones
- Coordinate equipment deliveries software licensing compliance inventory and asset control
- Collaborate with other IT departments to ensure best practices and standards are followed and platform technology is effectively leveraged
- Other duties as required which may include occasional travel to support new or relocated store/restaurant openings
Qualifications & Skills:
- CompTIA A certification or comparable experience required
- CompTIA Network/CompTIA Server or comparable experience preferred
- Minimum 3 years of experience working with computer hardware and software
- Experience working in a Microsoftnetworked environment
- Experience working with Apple products is a plus
- Strong hardware software and networking troubleshooting skills
- Strong Windows Active Directory (AD) management skills
- Ability to respond to technical issues in a timely manner with an emphasis on customer service
- Ability to manage and prioritize multiple tasks under pressure
- Excellent verbal communication skills
- Strong phone email etiquette and customer service skills
Physical Requirements:
- Ability to occasionally lift and/or move up to 50 lbs
- Ability to occasionally bend stoop or kneel as required
- Ability to travel approximately 3% of the time
Employment Type
Full Time
